Brett Bates

Awesome service, communication and customer service is remarkable! This is the place I will use from now on. I had a very bad experience with another Austin Ford dealer remarkable! This is the place I will use from now on. I had a very bad experience with another Austin Ford dealer More

by ROBERTMWARREN Verified Customer Verified Customer

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I think they did every thing they could, but could not find the alert . If it shows up again. find the alert . If it shows up again. More

by CHARLESSIMAR Verified Customer Verified Customer

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This is my second time there. Great experience and customer service from start to finish. I'll definitely be back. Great experience and customer service from start to finish. I'll definitely be back. More

by MARKAVILEZ89 Verified Customer Verified Customer

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They went above and beyond to service the vehicle and get the work done in a timely manner. All of the staff was friendly and courteous! the work done in a timely manner. All of the staff was friendly and courteous! More

by SATURNTA Verified Customer Verified Customer

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Brett did great getting me in to have my truck serviced. Told me it could take a few days to repair but they had it completed same day. Told me it could take a few days to repair but they had it completed same day. More

by HUBERTREY14 Verified Customer Verified Customer

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I brought my 2019 Ford F-150 Lariat in to replace the rear brake pads and to rotate the tires. Brett proactively greeted me and checked me in. After the technician had a chance to evaluate the brake pads rear brake pads and to rotate the tires. Brett proactively greeted me and checked me in. After the technician had a chance to evaluate the brake pads, Brett informed me that there was sufficient brake pad thickness to wait until my next oil change. He saved me time and money on the visit. Thanks! More

by REY7 Verified Customer Verified Customer

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Excellent customer service and the dealership works extremely hard to please it's customers. I highly recommend them. extremely hard to please it's customers. I highly recommend them. More

by WINDHAMJR007 Verified Customer Verified Customer

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They did a great job ! I’m so happy with the service. Thank you so much. I’m so happy with the service. Thank you so much. More

by MRVS1967 Verified Customer Verified Customer

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Service advisor was exceptional, wait time for just oil change was not. I could clearly see my vehicle and watched the work from the area, an oil change should be the easiest service there is. While I did change was not. I could clearly see my vehicle and watched the work from the area, an oil change should be the easiest service there is. While I did appreciate the top off of washer fluid, and tire pressure adjustment (literally new tires put on the day before so didn't need adjustment) The actual oil change took forever. I was there with a scheduled appointment for 2pm and didn't get my car back until after 430pm. It just seemed very long, and watching them, it seems like you have over allocated your techs. More

by MUSTANG69HM Verified Customer Verified Customer

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I was happy with their service! !! And they are very friendly and helpful!!! I’m satisfied customer!!! !! And they are very friendly and helpful!!! I’m satisfied customer!!! More

by ASHSCHEMENAUER Verified Customer Verified Customer

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