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Brett Mathis
354 Reviews
My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!
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354 Reviews of Brett Mathis
Verified Customer
April 08, 2021
Thanks for the great prompt service last week. Needed overdue oil change and tire rotation and Sunset Ford accommodated me promptly and professionally. Brett the service advisor explained everything that overdue oil change and tire rotation and Sunset Ford accommodated me promptly and professionally. Brett the service advisor explained everything that was to be performed in an easy to understand manner and was much appreciated. More
by william.k.buchmeier
April 03, 2021
The service rep I deal with is great. Always keeping me informed on how my vehicle is doing. Thanks Brett for the fine service and making me feel like part of the ford family informed on how my vehicle is doing. Thanks Brett for the fine service and making me feel like part of the ford family More
by CKDKNK
March 31, 2021
I had a good experience this time even though I had a major repair that was expensive. I don’t like how long it takes to get an appointment. I’m not sure that some of the other complaints I have are due major repair that was expensive. I don’t like how long it takes to get an appointment. I’m not sure that some of the other complaints I have are due to sunset service. We have had a lot of issues with Ford. I have a Ford focus and my wife had a Ford escape that she purchased used from Sunset. She ended up buying a new GMC Terrain More
by Dan B
March 25, 2021
My Service Rep (Brett) was friendly, knowledgeable, and helpful. I would highly recommend asking to work with him if you have the opportunity. When I picked up my GT350 someone had put 5 miles on it. Th helpful. I would highly recommend asking to work with him if you have the opportunity. When I picked up my GT350 someone had put 5 miles on it. This doesn’t seem like a lot, but certainly more than one would expect driving in and out of the service bay. I’m concerned that someone may have taken my car joy riding. I would have said yes if someone wanted to drive it and asked, but am concerned that whoever drove it may not be as meticulous as me about getting to oil temp to 180 before driving it hard. More
by timhaverkorn
March 23, 2021
They forgot to do my service the day it was scheduled. I scheduled an oil change and fuel filters change on a Saturday. I dropped my f250 off the Friday night before. I never received a phone call about it. scheduled an oil change and fuel filters change on a Saturday. I dropped my f250 off the Friday night before. I never received a phone call about it. I called Saturday night at 5:15, but they were closed. I had to go back up on Sunday to get some tools for Monday and noticed my truck didn’t even move. 2 days later my service was finished. I also added rear brakes and rotors after the multipoint inspection. While checking out, all the computers locked up and the credit card readers didn’t work. My service advisor Brett Mathis handled everything great. He really stepped up with the issues that came across his desk. To add to it I went home and had to wipe down the front of the truck from all the oily hand prints. More
by tkwenk2000
March 20, 2021
The service team is always professional, thorough, expedient and courteous. The mechanics work is always complete, as directed in service order and vehicle is returned cleaner than dropped off expedient and courteous. The mechanics work is always complete, as directed in service order and vehicle is returned cleaner than dropped off More
by Grease Man
Other Employees Tagged: Mike Konersmann
March 19, 2021
I have purchased 3 vehicles at Sunset and have all my servicing done with you. You have always tried to get my vehicle checked out when I have an issue even when busy. The last time I was in, on service servicing done with you. You have always tried to get my vehicle checked out when I have an issue even when busy. The last time I was in, on service rep was a bit sharp with me, but the rep that took care of me was nice. More
by janice_knobloch
Other Employees Tagged: Doug Bauer, Bob Edwards Jr., Mike Konersmann, Lonnie Pope, Christopher Schmelig, Michael Wilhite
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