Brett Mathis
Brett Mathis at Sunset Ford

Brett Mathis | Page 28

Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.7
354 Reviews

My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!

4.7

354 Reviews

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354 Reviews of Brett Mathis

March 18, 2021

Dealership Rating
Employee Rating

Awesome service Thank you for all the follow up and thank you for calling and giving me all the great information we really do appreciate you and we love our warranty More

by THEBOLDENS1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie

Mar 19, 2021

Sunset Ford responded

We appreciate the great rating and feedback! Our team looks forward to working with you again. We will see you next time!

March 18, 2021

Dealership Rating
Employee Rating

Sales department and body shop are great to work with. The service department is not the easiest to work with. My car kept getting "pushed to the back when bigger jobs came in" as I was told by Brett. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 19, 2021

Sunset Ford responded

Hi Joyce, thank you for sharing this with us. Our team works diligently to have our customer's vehicles back on the road in a timely manner, and we are sorry to hear that you experienced these delays. If you would like to discuss this further, reach out to Fixed Operations Manager Justin Heutel at 314-467-1120 or jtheutel@sunsetford.com.

March 17, 2021

Dealership Rating
Employee Rating

Always please with Sunset Ford. Everyone that my husband and I have ever had contact with has always been extremely helpful and knowledgeable. We will never go anywhere else. More

by APRIL.MENEES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Pupillo, Mike Hamilton , Bob Edwards Jr., Sean Johns, Mike Konersmann, Treff LaPlant, Stephanie McDonough, Jason Schrijver, Larry Sidberry

Mar 18, 2021

Sunset Ford responded

Thank you, April! It is great to hear that our team continues to provide you with the service you deserve, and we appreciate your repeat business. We will see you next time!

March 16, 2021

Dealership Rating
Employee Rating

Thanks for all the help Brett!! The truck drives smooth but I have a feeling I’ll be having to throw a little more at the truck...talk to ya soon. More

by Jeffery.rawlins20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2021

Sunset Ford responded

Thank you for the review, Jeffery! Our team is always here to help.

March 10, 2021

Dealership Rating
Employee Rating

Mike wilhite was superb throughout whole experience. He kept me up to date on part order and handled everything very professionally. Would highly recommend Sunset for all your auto needs More

by LSIDBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jenn Hall , Doug Bauer, Jesse Cronk, Bob Edwards Jr., Bill Hubble, Mike Konersmann, Sydney Smith, Michael Wilhite

Mar 10, 2021

Sunset Ford responded

We appreciate your business and recommendation! Come back and see us!

March 06, 2021

Dealership Rating
Employee Rating

I always take my vehicle to Sunset Ford for service their staff is friendly and very knowledgeable, I love the way they clean my car to protect me from Covid, I feel real safe there More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jenn Hall, Neal Watson , Doug Bauer, Bob Edwards Jr., Sean Johns, Mike Konersmann, Lonnie Pope, Michael Sensmeyer, Sydney Smith

Mar 08, 2021

Sunset Ford responded

Thank you for taking the time to share this with us! Our team has been working extra hard to ensure we are protecting every customer. We appreciate your business and look forward to working with you again!

March 05, 2021

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Employee Rating

Co sidelong its kinda far fro. My hous3 and there's few ither Ford dealer that is much closer... I will continue to do business with sunset ford ( from buying my next new vehicle..service..or body work More

by Pone10
Recommend Dealer
Yes

Other Employees Tagged: Cory Pupillo, Justin Heutel , Pandora Cheatham, Sean Johns, Mike Konersmann, Larry Sidberry, Sydney Smith, Doug Sucher, Howard Wood

Mar 08, 2021

Sunset Ford responded

Thank you for the outstanding feedback! We look forward to your next visit!

March 05, 2021

Dealership Rating
Employee Rating

Brett was great, always takes great care of me when I come in. I’ve been going there for 15 years now, and will continue to. More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2021

Sunset Ford responded

Thank you for sharing this and for your loyalty! It is always a pleasure working with you, and we look forward to your next visit!

March 04, 2021

Dealership Rating
Employee Rating

I have consistently good service from them for my Mustangs. Since I purchased both my last two Mustangs from Sunset, I don't really go anywhere else for service. More

by ARitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2021

Sunset Ford responded

Thank you for sharing this! Our team appreciates your repeat business, and we always enjoy having you here. We will see you during your next visit!

February 27, 2021

Dealership Rating
Employee Rating

Brett took the time to listen to my concerns and find the problem with my wife's car. They fixed it quickly and us back on the road. We couldn't be happier. Would definitely recommend to anyone! More

by jsklmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Sunset Ford responded

Thank you so much for the kind words and recommendation! We will see you next time!

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