Brett Smith | Page 4

Sales department was knowledgeable, fair and efficient. Our experience was quick and easy. We are happy with our new vehicle. Our experience was quick and easy. We are happy with our new vehicle. More

by Mr.tea1979 Verified Customer Verified Customer

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What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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My experience was great! They were able to find me a very good deal. Detailed with the explanation and easy to talk to. Kudos to Brett! Thank you so much. They were able to find me a very good deal. Detailed with the explanation and easy to talk to. Kudos to Brett! Thank you so much. More

by Jessie Baylon Verified Customer Verified Customer

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Brett was very courteous and professional. He was also very patient during the whole process. Working with Corey was also a pleasure. Robert in finance was friendly and personable. Bell Honda He was also very patient during the whole process. Working with Corey was also a pleasure. Robert in finance was friendly and personable. Bell Honda definitely has excellent people on their team. Great job to all!! More

by Mark Verified Customer Verified Customer

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Even though the worst thing about buying a new car is the financial back-and-forth haggling, but I’m hoping I did get a fair deal. financial back-and-forth haggling, but I’m hoping I did get a fair deal. More

by rkcremeens Verified Customer Verified Customer

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I keep coming back! I have just purchased my seventh Honda from this dealer! That must say something about how I feel about them! I have just purchased my seventh Honda from this dealer! That must say something about how I feel about them! More

by RIKKIJ.RRJ Verified Customer Verified Customer

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Specifically about BRETT he was amazing and super knowledgeable and helpful! Thank you Brett!! We appreciate all your help getting into the car and budget we wanted. knowledgeable and helpful! Thank you Brett!! We appreciate all your help getting into the car and budget we wanted. More

by ktaivasa Verified Customer Verified Customer

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Bret was wonderful and answered all our questions. He it everything simple. Closing process was simple. He it everything simple. Closing process was simple. More

by daveshamblen Verified Customer Verified Customer

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No games! Quick and easy transaction! Knew what I wanted and worked to get there. Quick and easy transaction! Knew what I wanted and worked to get there. More

by jonbsheets Verified Customer Verified Customer

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It was nice & clean. I was asked if I needed assistance in a timely manner. Brett Smith was very very knowledgeable on all the vehicles I was looking at. He is a pleas I was asked if I needed assistance in a timely manner. Brett Smith was very very knowledgeable on all the vehicles I was looking at. He is a pleasant person More

by ROGERGIGOT Verified Customer Verified Customer

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