Mihui Kim

bought My Car from Honda in Chandler with a full premium platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the AC because it was blowing hot. Explained my coverage to him multiple times he insisted My Car was not covered. Proceeded to tell me it would cost me over $4000 to repair charged me $400 for one repair. I had to find my paperwork bring it in spoke with someone else he entered in the correct information I was directed back to Aiden even though I insisted on not using him as my rep anymore, he then told me my car was covered, but needed to be examined first again after the examination came back my coverage was willing to fix what was actually wrong, which would’ve been less than $1000 to fix without coverage! I asked for a refund considering I had a deductible of $200. I was told refund would need to be sent by mail and I should receive payment within a week. They kept my car for over a week. I got a rental for two days and still had to pay out-of-pocket. I got my car back. My AC is running perfectly. I waited three weeks no refund I called. Aiden again told me that the finance company was having trouble figuring out how to refund me my money and they would send a check that afternoon and I would receive it in a few days which I did. This was the worst experience I’ve ever had with this dealership Honda off of seventh Street and Bell. I will never bring My Car here again. Aiden was incompetent. He was not due diligent with his process or updating me on refund issued. Honestly, if I wouldn’t have called they probably never would’ve refunded me my money on top of that when trying to reach them Jessica Aguilar hung up on my fiancé several times. If I could give this less than one star, I would!!! do not bring your car here and if you do make sure that you have all necessary documents, even if the documents are in their system or they are able to access them they will not go the extra mile to try to help you instead will try to convince you that you are not covered and overcharge you for things that do not need to be fixed!!!! More

by Kellijacobs423 Verified Customer Verified Customer

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I have used this dealership since I bought the Honda in 2017. I’ve never had any unsatisfactory care here. They are professional and explain all the work in detail. If I don’t understand they will get my 2017. I’ve never had any unsatisfactory care here. They are professional and explain all the work in detail. If I don’t understand they will get my son on the phone. More

by MARY1019 Verified Customer Verified Customer

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Very helpful and courteous with helping me with my car service is always quick and cheap. service is always quick and cheap. More

by CAPUANOMARK69 Verified Customer Verified Customer

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I have no problems with Bell Honda friendly people especially Siera is always willing to help out especially Siera is always willing to help out More

by GARYAFFRONTI Verified Customer Verified Customer

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“Excellent service and friendly staff! The buying process was smooth and transparent. Highly recommend this Honda dealership!Special thanks to salesperson AJ. The buying process was smooth and transparent. Highly recommend this Honda dealership!Special thanks to salesperson AJ. More

by Shaker Syed Verified Customer Verified Customer

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I like getting my car serviced there they are friendly team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wi team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wish they had more coupons on other services for my car 🚗 More

by sandrapadilla731 Verified Customer Verified Customer

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Mihui, Armaan and Waseem did everything they could to get me in my new Maxima. I highly recommend giving them a chance if you’re new to building credit! me in my new Maxima. I highly recommend giving them a chance if you’re new to building credit! More

by papa.grizz Verified Customer Verified Customer

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Prompt response; courteous representatives; timely efficient; quality work. Purchased two vehicles from dealership. Excellent dealership. efficient; quality work. Purchased two vehicles from dealership. Excellent dealership. More

by KENFNYB5311 Verified Customer Verified Customer

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Dominic was so Awesome! He was always smiling! He made our experience so much fun! God Bless Dominic! We love our new Car! He was always smiling! He made our experience so much fun! God Bless Dominic! We love our new Car! More

by ladybirds1974 Verified Customer Verified Customer

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Great deals, great customer service, and overall great experiences! The team was helpful, professional, and made the entire process easy and stress-free. I really appreciate their honesty and attention to experiences! The team was helpful, professional, and made the entire process easy and stress-free. I really appreciate their honesty and attention to detail. Highly recommend Bell Honda! More

by r_aaron Verified Customer Verified Customer

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