I was under the impression that my services were fully
covered and in my opinion Brett was not nice. I had to speak to a manager who calmly explained my coverage and options. I am not a big fan of this Ki
covered and in my opinion Brett was not nice. I had to speak to a manager who calmly explained my coverage and options. I am not a big fan of this Kia dealership but I feel like I'm stuck.
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by Deanncparsons
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Oct 22, 2026 -
Greenway Kia West responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
From the moment I arrived, the staff was very friendly,
professional, and attentive. They clearly explained the service my vehicle needed and kept me well informed throughout the entire process. The servic
professional, and attentive. They clearly explained the service my vehicle needed and kept me well informed throughout the entire process. The service was completed quickly and efficiently, and my car was left in excellent condition. I truly appreciate the great customer service, honesty, and professionalism of the entire team. I would definitely return for future services and highly recommend this dealership for the quality of its service.
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by depazmery
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 24, 2026 -
Greenway Kia West responded
Hearing that our clear explanations and updates were helpful means a lot to our service team. We’re glad the service on your Kia Sportage was quick and left your car in excellent condition. We appreciate your recommendation and look forward to serving you again.
The attention is VERY WELL like they always do No
complaints from them at all
complaints from them at all
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by jjsubero8
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 13, 2026 -
Greenway Kia West responded
Thanks for the five-star rating. Knowing our consistent attention during the service on your Kia K5 met your expectations means a lot to our team.
The attention is VERY WELL like they always do No
complaints from them at all
complaints from them at all
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by jjsubero8
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 13, 2026 -
Greenway Kia West responded
Knowing our attentive service on your K5 met your expectations once again is rewarding. Your praise and five-star rating mean a lot to our team.
All was good Everything was prompt, efficient and good.
Brett was knowledgeable and kind Perfection
Brett was knowledgeable and kind Perfection
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by MANIACIX40
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 13, 2026 -
Greenway Kia West responded
Your mention of Brett’s expertise and kindness during the service on your Kia Optima shows exactly what we aim for. Knowing that everything felt prompt and efficient means a lot to our service team.
There was Poor service,no communication, very rude,unfair
pricing.No correct information.no shuttle or car rental. Waited days for no response from my case person nor updates via text message. They jacked up
pricing.No correct information.no shuttle or car rental. Waited days for no response from my case person nor updates via text message. They jacked up price and gave a lot of incorrect information on steps for a solution and pricing.
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by gallegos5095
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Greenway Kia West responded
We understand your frustration regarding the communication delays and the concerns you have shared about your visit to our facility. We operate with a strict standard of transparent out-the-door pricing and reliable guest support, and we regret that your experience did not reflect our expectations. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you.
Joel Hernandez
Service Manager
I’ve worked with Brett before and he is awesome.
Always a pleasure & knows what he is talking about
Always a pleasure & knows what he is talking about
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by Sexxyredd1972
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
Greenway Kia West responded
We’re delighted to hear Brett’s expertise and friendly support made your service on the Sorento a pleasure. Your kind words and five-star rating mean a lot to our service team.
Brett was very helpful when it came to honoring my coupon
which I thought was awesome!! He was also very funny!!
which I thought was awesome!! He was also very funny!!
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by KISHA RHODEN
Service Price Transparency
Aug 26, 2026 -
Greenway Kia West responded
Knowing that Brett’s help with honoring your coupon and his lighthearted approach made the service on your Kia Forte enjoyable is rewarding. Your kind words and five-star rating mean a lot to our service department.
Professional, curtious, easy to talk to and everyone was
friendly I’d go back with all my vehicles
friendly I’d go back with all my vehicles
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by BSOPOCY0
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Greenway Kia West responded
Thank you for trusting us with your Kia Telluride. It’s great to know our team made your visit so friendly and professional. We look forward to servicing all your vehicles in the future.
Great job as always.
The work was done quickly and professionally, Thanks so much again!
The work was done quickly and professionally, Thanks so much again!
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by WAAMDAA
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Greenway Kia West responded
Thank you for trusting us again with your Kia Soul service. Brett is glad the work was completed quickly and professionally. We look forward to helping you again soon!
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