Lana Gault

Greenway Kia West responded

Thank you for the 5-star review! We are so pleased to hear that you had such a smooth experience at Greenway Kia West. Helping our neighbors in Orlando, Ocoee, and across Central Florida complete everything they need in a single, efficient visit is always our top priority. We know your time is valuable, and we are glad we could make your day a little easier! I will be sure to share your positive feedback with our entire service and sales teams. We look forward to welcoming you back for your next maintenance milestone or automotive need! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are proud to hear that our team provided respectful and professional service with a smile here in Orlando. We will be sure to share these kind words with our staff and the certified Kia mechanics who assisted with your visit. We look forward to seeing you again for your next service appointment in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

It was a pleasure helping you at Greenway Kia West. We are thrilled to hear that Jesse and Gabriel in our service department took such good care of your 2025 Kia Seltos. Providing helpful and nice customer service to our guests in Orlando and Winter Garden is our top priority, and we truly appreciate your kind words about our entire staff. We will be sure to share your gratitude with Jesse and Gabriel. We look forward to seeing you again for your next Kia service center visit and hope you have a marvelous day as well. Mark Foster Service Manager

Greenway Kia West responded

GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us. — Mark Foster, Service Manager

Greenway Kia West responded

CeyCey, thank you for the great review! We truly appreciate your continued trust. We’re glad your visit was completed in a timely manner and done properly, and it’s fantastic to hear Tony was detailed and thorough while guiding you through the recall process. Everyone at Greenway Kia West in Orlando is here whenever you need us—thanks again! — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando. We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit. Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jeremythurston — I’m sorry you’ve had to deal with this repeatedly. A horn failing multiple times is a serious safety concern, and I understand why you’re frustrated about having to use your extended warranty. We’d like to review your repair history and confirm what was submitted and/or discussed regarding manufacturer coverage. Please email me directly at markfoster@greenwayauto.com with your VIN, the dates of the prior horn failures, and the best phone number to reach you. I’ll look into the documentation and follow up with you. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com