Brett Swain | Page 4

Great Buying Experience A+ car buying experience. Jason and company were fantastic in that they were easy to work with and worked with getting me the very best deal possible. A+ car buying experience. Jason and company were fantastic in that they were easy to work with and worked with getting me the very best deal possible. More

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2017 Honda Fit purchase The employees were amazing and helped make buying my first car easy! They really worked with me and even helped me make the hardest decision (what col The employees were amazing and helped make buying my first car easy! They really worked with me and even helped me make the hardest decision (what color to get)! More

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One For The Road We just purchased our 7th vehicle from this dealership, Honda/Kia of Hagerstown and each time it get's easier and more pleasant then before. They hav We just purchased our 7th vehicle from this dealership, Honda/Kia of Hagerstown and each time it get's easier and more pleasant then before. They have always been great to work with and are more than ready to go the extra mile. Our salesman "Rodney Faith" is one of a kind and as nice as can be. No pressure and always ready to help us find that perfect car of our dreams. We will definitely go back for our next vehicle in the future. More

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Great Ridgeline Purchase Experience Our experience was that all of the staff are interested in making the sales process as pleasant as possible. Our sales person Rodney was very profess Our experience was that all of the staff are interested in making the sales process as pleasant as possible. Our sales person Rodney was very professional and took the time to work through the decision making process with us without being pushy. Everyone from the person who greeted you at the door to the sales manager Brett were a real pleasure to work with in this day and age of a fast pace and no interpersonal dealings. We made the decision to buy our Ridgeline here solely based on the people and the excellent environment. I would recommend people drive out of their way to visit the dealership. Car buying here can be a good experience. Ed H More

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Great experience This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I wa This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I was pleasantly surprised at the honest, straight forward approach of the sales team. I would absolutely recommend Hagerstown Honda! More

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Service oriented and Professional Great buying experience. Rodney was excellent at understanding our requirements, finding the best vehicle in stock and explaining all features. His Great buying experience. Rodney was excellent at understanding our requirements, finding the best vehicle in stock and explaining all features. His willingness to continue to help us after the sale was made is exceptional More

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Never again! Think of your worst car buying experience, put it on steroids and throw in Fredie Crugger, and you get a feel for what I endured. I have purchased Think of your worst car buying experience, put it on steroids and throw in Fredie Crugger, and you get a feel for what I endured. I have purchased 4 Hondas, 3 from Hagerstown Honda. A formerly loyal customer. You think that would mean something. Nope. I wrote to the online sales manager and ec explained exactly what I was looking for and how much I was willing to pay. He writes come on in and we can work that out. I come, restate exactly what I wanted to a sales manager and salesman. I want for 45 minutes to be told the Honda I purchased from them and which all required maintenance has been performed by them was worth $3k below the Kelly blue book stated value. Then quoted a price and monthly payment $250-$300 above what I had explicitly said I wanted when I wrote to them and reiterated upon arrival. Angry I said no thanks. Please get my vehicle and take it to service for an oil change. It gets worse. I show the Mechanic a coupon for the oil change and he says great. 45 minutes later I ask about my car sitting in the bay right where the salesman left it. The Mechanic asked Me what's it doing there? I was shocked. He said it should be in a different bay. I took my keys and left. No one in their right mind should have any dealings with this dysfunctional out fit. Toyota here I come. More

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My car buying experience at Hagerstown Honda Buying my car at Hagerstown Honda was a blessing experience, the folks there were very friendly. The thing I noticed the most was the salesmen/saleswo Buying my car at Hagerstown Honda was a blessing experience, the folks there were very friendly. The thing I noticed the most was the salesmen/saleswomen were not pushy and trying to sale me just anything, they let me make my decisions with ease. The staff also explained everything in fine detail, the financial, which included; the loan, the warranties, and where my money was going. The staff also help me with operations of everything in the car, helped me set up my Bluetooth as well as taking his time just for me. The best part was, the staff made me feel important. More

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Awesome experience in every way! Traveled 70 miles to Hagerstown Honda to purchase a new 2017 Civic Hatchback. The entire process was great and I drove home with one of the first Civ Traveled 70 miles to Hagerstown Honda to purchase a new 2017 Civic Hatchback. The entire process was great and I drove home with one of the first Civic Hatchbacks for 2017 at a great price. I cant say enough about the entire staff, especially their efforts in getting me into the exact model with the options and color I wanted at a price I can feel good about. They were patient, courteous and respectful of my wishes. It was truly a great buying experience and I am completely satisfied. More

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Excellent help from start to finish...great family feel! We appreciated the courteous help from Matt right from the start, as we had already researched vehicles and wanted to purchase a CRV. Matt was welcom We appreciated the courteous help from Matt right from the start, as we had already researched vehicles and wanted to purchase a CRV. Matt was welcoming and provided us with all of the details about the many choices on the lot. After test drives, Matt helped us narrow down to exactly what we wanted! Then Brett helped us decide on the details of financing and we finished up that work with Jeremy. We weren't feeling rushed or pressured at all. This dealership has a family feel and that is very important to my husband and me! Thank you, Hagerstown Honda! More

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