Brett Whitney | Page 6

I purchased 2022 MDX with A-Spec® Package from Hall Acura Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to engage management when things did not go well or meet my expectations. The Service Manager, Brett W. handled my concerns when the incorrect color roof rails were installed and provided a resolution. I recently learned the dealership is no longer under Hall (Mile One) and now Southern Acura. Upon taking my car in for its oil change service, I was advised the Hall Rewards could not be used and the lifetime perks that Southern Acura advertises does not apply for customers who purchased a vehicle from Hall. I chatted with the General Sales Manager (Darrius Y.) while waiting on my car and he told me to attain the perks, I would need to purchase a new vehicle. Unfortunately, the 2024 MDX has not changed much from 2022, so it would not be in my best interest to get a new one just like it. I have no interest in the other Acura models. It may be a little inconvenience, but I will need to take my car to Hall Acura VA Beach to utilize my Hall Rewards and interact with a dealership who can fully see all of my 2022 MDX history. More

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Berna and team did an amazing job taking our car in without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made u without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made us feel completely calm throughout the whole week. She called each day with updates on progress and reassured us everything was on track. I am so glad we took our vehicle in to Southern Acura Newport News and even more appreciative of staff like Berna who treat customers like family! More

by MATT.CERILLI Verified Customer Verified Customer

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I can say, this is the best Auto dealership in the 757. Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his ser Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his service team have taken the best care of all my vehicles. Every one is very professional, friendly and fully engaged in providing the best customer service possible. I highly recommend!! More

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There the best costumer service I got always …. Will be nice is you guys do a better car wash Will be nice is you guys do a better car wash More

by enith27 Verified Customer Verified Customer

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The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More

by grdudley1 Verified Customer Verified Customer

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Cisco is always very informative and super helpful, can’t thank him enough, quick and easy! thank him enough, quick and easy! More

by Blinksteve Verified Customer Verified Customer

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Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. Will continue taking my vehicles there as long as she is my service advisor. More

by Harold Verified Customer Verified Customer

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The service team at Southern Acura In Newport News, VA are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! More

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