We our bases a used Audi, literally a two months later it
needed 10k in work! Audi said dealer knew about this - dealer refuses any accountability. If you care about your hard earned money DO NOT buy it from
needed 10k in work! Audi said dealer knew about this - dealer refuses any accountability. If you care about your hard earned money DO NOT buy it from here!
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by Kevin
Aug 24, 2023 -
Mercedes-Benz of Beaverton responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
If this is the measure of customer service…I’d be very
concerned, to say the least, and that’s says it all!
concerned, to say the least, and that’s says it all!
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by Marie
Verified Customer
Verified Customer
Jul 27, 2023 -
Mercedes-Benz of Beaverton responded
Marie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Was a fast, non drama experience.
Good price and easy online experience for buying a car.
Good price and easy online experience for buying a car.
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by DOTISNEL
Verified Customer
Verified Customer
Jul 06, 2023 -
Mercedes-Benz of Beaverton responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Brett was amazing throughout the whole process.
He made it super easy and very helpful by sending me videos of the vehicle since I was in California. Thank you Brett!!
He made it super easy and very helpful by sending me videos of the vehicle since I was in California. Thank you Brett!!
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by MIRIAM CRUZ
Verified Customer
Verified Customer
Jun 09, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Very good dealership, they explained all features and
were patient while we explored cars catering to most of our requirements.
were patient while we explored cars catering to most of our requirements.
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by G.KALSI
Verified Customer
Verified Customer
May 10, 2023 -
Mercedes-Benz of Beaverton responded
Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase, and let us know if we can be of any more assistance!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Didn’t feel very welcoming when I visited the facility
and asked to show other cars
and asked to show other cars
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by VSINGALO402
Verified Customer
Verified Customer
Apr 22, 2023 -
Mercedes-Benz of Beaverton responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
All was good as promised .
Brett did a good job keeping us informed on the cars arrival
Brett did a good job keeping us informed on the cars arrival
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by LOUISWOOSLEY
Verified Customer
Verified Customer
Jan 08, 2023 -
Mercedes-Benz of Beaverton responded
Louis, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Horrible!
I was very disappointed with the customer service and would appreciate a chance to explain further.
I was very disappointed with the customer service and would appreciate a chance to explain further.
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by KELLYECALDWELL
Verified Customer
Verified Customer
Oct 14, 2022 -
Mercedes-Benz of Beaverton responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Wishes,
Dale Acelar
(503) 296-1784
DAcelar@lithia.com
The purchase experience overall was very smooth, and
should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initi
should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initially shown on the agreement. The financial guy removed a few of them because they are apparently mistakes, but still charged one more fee. This is all okay, but when I said this was not right because we agreed to a contract without that fee, he basically said "we just charge this, or you don't have to buy this vehicle". I understand that fee may be added automatically by the system. But this attitude of "just suck up and pay, or we don't have to sell you the vehicle" sounds horrible. I decided to give one more star because I later worked with Jennifer Rodriguez. Her knowledge, talking to customers and showing respect and compassion, are all very impressive. She is also super reliable - she told me she'll get the task done the first thing next day and sent me a tracking #, and I indeed found the tracking # in my email the next morning. Thank you Jennifer ! Your skills of working with customers (esp difficult ones like me) should go along way.
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by NWu
Verified Customer
Verified Customer
Oct 06, 2022 -
Mercedes-Benz of Beaverton responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Best Wishes,
Dale Acelar
(503) 296-1784
DAcelar@lithia.com
Great service ,, highly recommend it , the best or
nothing !! They always on top ,, and taking care there customer
nothing !! They always on top ,, and taking care there customer
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by HABIBIMAZEN
Verified Customer
Verified Customer
Other Employees Tagged:
Dale Acelar, Tony Yan
Sep 20, 2022 -
Mercedes-Benz of Beaverton responded
Here at Mercedes-Benz of Beaverton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave satisfied! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Best Wishes,
Dale Acelar
(503) 296-1784
DAcelar@lithia.com