Brian Belderrain | Page 2

I searched for my vehicle from many different dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went t dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went through. The deal finalized on the 7th didn't even receive the vehicle until the 19th, which I understand is not the dealers problem, but I did reach out to the GM of the dealership Brian Belderrain with my concerns to which I could not even get a reply. Did the whole buying process online and on phone due to being out of state. Told my sales person Shawn Larson specifically that I wanted coverage to cover if I scrape a wheel to have it fixed or if I puncture a tire to have it replaced. I was assured that everything will be taken care of by the coverage I purchased. I hit a curb and took it in to have the wheel fixed. To which the warranty provider denied my claim stating that they would only fix the wheel if the wheel was bent or cracked. Upon reaching out to my sales guy Shawn Larson to inform him of the denial, he told me that the fiance manager was not in until tomorrow morning but that we would get it taken care of. To which I waited until 5:41pm the next day to text and say that I haven't heard anything. Shawn's reply to me of "Bes been busy doing deals. Give it a bit." is completely unprofessional. Not to mention I did not receive the call from the fiance manager until 11am the NEXT day. After speaking with the fiance manager Shawn Arnold he informed me that the coverage would only cover if there was extensive damage to the wheel like if the outside edge was chewed up. I hit a curb and the outside was chewed up. He began to say that it would only cover if the wheel had to be replaced, which I already knew now because the claim was denied, and this is completely different and complete deception of what I was told I was purchasing, so I asked what about the tires if I puncture them will they be replaced? The fiance manager Shawn begins to tells me that they might replace them on the drive axle but that he's not sure and that he's not sure if they would replace all four...... What exactly did you sell me then because apparently this coverage only covers very specific guidelines that are impossible to meet and that were clearly not what I wanted it for. Shawn continues to say "yeah so we can just cancel that if you like." OK... that doesn't address my issue at all. After hearing this news I reached out to my sales person Shawn Larson again to see what could be done. Shawn instantly tried to accuse me of claiming pre-existing damage and said that he wasn't dishonest. To which I informed him that I hit a curb and was trying to claim that and didn't know what he was talking about with pre-existing damage. I have everything in text message and emails to back my claims. The lack of communication through the whole process, being told constantly by my sales person Shawn Larson to give everyone time, and the pure lack of compassion for customer service is unacceptable. No one is jumping to right this wrong, not even the General Manager of this location Brian Belderrain who I emailed and couldn't even get a response. If you are looking for a quality car buying experience, PLEASE PLEASE PLEASE save yourself the heartache and spend your hard earned money elsewhere where it will matter and you are not just another sale or a other number. More

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Purchased Jeep this weekend from Great Falls Lithia CJD. Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Gre Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Great Falls! More

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They deserve a 10 always a great job 👍🏻🧔🏼😃 always friendly quality service. I trust the quality of the mechanics that do the work that’s why I bring my truck to Lithia dodge for service. friendly quality service. I trust the quality of the mechanics that do the work that’s why I bring my truck to Lithia dodge for service. More

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I purchased what I was wishing for; everyone was very quick to work out the details, courteous, & great listeners! I went home a happy customer :) would be great if they had little snack foods & bott quick to work out the details, courteous, & great listeners! I went home a happy customer :) would be great if they had little snack foods & bottled water while waiting on paper work. In all however, I rate a 5 star. More

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Brian Belderrain and Jeremy were awesome to work with on my new vehicle. I would highly recommend them for your next vehicle purchase new or used. my new vehicle. I would highly recommend them for your next vehicle purchase new or used. More

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Great dealership. Michael Kuiper was great to deal with. Went above and beyond expectations! Definitely would recommend him to family and friends. Would buy from litha again. Went above and beyond expectations! Definitely would recommend him to family and friends. Would buy from litha again. More

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Brian Belderrain, Josh Copeland, Peter Wipf, Shawn Arnold, Austin Luckenbill, Abe Schilling, and Bob Anderson are all top notch individuals that will treat you right. They are true professionals and c Arnold, Austin Luckenbill, Abe Schilling, and Bob Anderson are all top notch individuals that will treat you right. They are true professionals and care about the customer. I would highly recommend this dealership to anyone looking for a vehicle. More

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Amazing experience I love my new Challenger. I had the best experience possible at this dealership. The staff and everyone involved couldn’t have been more professional. I love my new Challenger. I had the best experience possible at this dealership. The staff and everyone involved couldn’t have been more professional. More

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quick and easy deal Quick and easy with little negotiation needed. They made it easy to make a decision and gave me a better than fair price on the vehicle. Quick and easy with little negotiation needed. They made it easy to make a decision and gave me a better than fair price on the vehicle. More

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I received excellent service. Dan lindland was very knowledgeable and made me feel very comfortable in my purchase. I was not pressured and will return for any future purchases. Dan lindland was very knowledgeable and made me feel very comfortable in my purchase. I was not pressured and will return for any future purchases. More

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