Brian Belviso | Page 62

Service Specialists Thank you for excellent detailing of VW convertible. It needed some TLC and the interior smells nice too! We are having a major downpour rainstorm n Thank you for excellent detailing of VW convertible. It needed some TLC and the interior smells nice too! We are having a major downpour rainstorm now.... well it looked fresh off the showroom it least for a day ! More

by BlueVWragtop Verified Customer Verified Customer

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Best service so far I needed to have service done and the staff helped get me in on a time that I could do without leaving work. They are super thoughtful and considerate I needed to have service done and the staff helped get me in on a time that I could do without leaving work. They are super thoughtful and considerate of your time and needs. Very friendly staff on my wait there nearly every staff member stopped and asked me how I was doing and if I need anything like water and refreshments available in the waiting area. Never had a bad experience at lokey and never will. More

by krazyaz Verified Customer Verified Customer

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Quick and Friendly As always, my oil change was done painlessly. Greeted, checked in and service concluded in no time flat. Always a pleasure doing business with Lokey As always, my oil change was done painlessly. Greeted, checked in and service concluded in no time flat. Always a pleasure doing business with Lokey dealership. More

by putt1 Verified Customer Verified Customer

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No communication I totally realize everyone is busy and consider myself an understanding person. However, when I brought my leased Volkswagen in on a Wednesday morning I totally realize everyone is busy and consider myself an understanding person. However, when I brought my leased Volkswagen in on a Wednesday morning and was told my service advisor would call me that day, I never heard from anyone. Then Thursday I get a voicemail and realize upon listening that it was my reminder for my upcoming appointment on Friday. Yet clearly I had already rescheduled- my car had already been there 24 hours! Then, when I call to verify that everything was straightened out, I was told again my service advisor would call me. Again, never heard from anyone. Now it's Friday. I call for an update (initially I was told all this would take no more than 24 hours and we are over 48 with NO update) and can't get through to ANYONE! Had to call multiple times and sit on hold whole at work- some glitch in phone system- only to be told when I finally get someone that I will have to wait for an update from my service advisor. Yes, the same service advisor that was supposed to contact me Wednesday, Thursday and Friday morning. And now he's the only one who can tell me if my car can be picked up (3 days later). Again, I know things happen and i can be very patient but with no communication there's no chance for understanding just frustration. I truly LOVE my atlas but i will do everything in my power never to return to this service department. (Ps I have literally never left a bad review because I feel too bad and trust me, this is legit) More

by Mr1 Verified Customer Verified Customer

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Lokey service Department is Awesome The whole service department is very good and I would like to thank the service guy that worked on my car. Can't remember his name but he's the young The whole service department is very good and I would like to thank the service guy that worked on my car. Can't remember his name but he's the young guy on the end bay. I think his name is Chad but not sure. He done awesome job on my dark chocolate 2012 Volkswagen passat. I will continue to send people to him when there Volkswagen needs service. And to the sales team I'm so happy I came to Lokey for my car instead of going somewhere else. Thanks Lokey Volkswagen. Frederick Miller More

by millerfred49 Verified Customer Verified Customer

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needed a new battery The staff was vert attentive to my emergency need of a new battery. Service was timely and efficient and I was updated as needed. Very professional. The staff was vert attentive to my emergency need of a new battery. Service was timely and efficient and I was updated as needed. Very professional. More

by AMSHARLAT Verified Customer Verified Customer

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Great service! I’ve never had a bad experience with this place. The service is fast, friendly, and professional. They always take time to answer any questions, and a I’ve never had a bad experience with this place. The service is fast, friendly, and professional. They always take time to answer any questions, and accommodate any needs that I might have. More

by Rob Verified Customer Verified Customer

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The Red hair guy service @cfront desk was outstanding The service and attention provided by the Red hair guy at the frontdeskin maintenance was outstanding. He went the extra mile. Very pleased. Thank you The service and attention provided by the Red hair guy at the frontdeskin maintenance was outstanding. He went the extra mile. Very pleased. Thank you👏👏👏 More

by yogarleen Verified Customer Verified Customer

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Great service ctr Lokey VW always gets a superb rating I wouldn’t take my car anywhere else. This service they did not meet my expectations as they could not complete t Lokey VW always gets a superb rating I wouldn’t take my car anywhere else. This service they did not meet my expectations as they could not complete the recalls due to not having the parts. As I made this appointment several wks in advance they should have made sure the parts were available or called me to reschedule when available. More

by janicegvn Verified Customer Verified Customer

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Always excellent service! Matt Joyner, Antonio and Brian are excellent customer service reps! They go above and beyond to make sure my needs were met! Excellent group of guys! Matt Joyner, Antonio and Brian are excellent customer service reps! They go above and beyond to make sure my needs were met! Excellent group of guys! More

by VIOLETTAG Verified Customer Verified Customer

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