Appt was scheduled for 9:45,was there until 10:45 for a recall, I inquired as to when they would get to my car,tech told me he didn't know my car was still parked outside.
Other than that incident everything else was okay..All of my other services there has been on point
So we had a morning, after my husbands car was in another dealership due to a nail in the tire. He dropped me off at work and then got a flat in my Jetta! I was able to call Brian explain what we needed & ask if he could arrange the shuttle to drop off my husband at that location. Brian was very positive & reassuring that he could meet our needs. It’s times like these that I feel privileged to call this WV dealership my service go to place!
"I love Lokey for its honesty and integrity. ⭐️⭐️⭐️⭐️⭐️"
- TBHAZELTINE Verified Customer
I went in for a specific part, it turned out all I needed was a repair of a botched installation from another dealership. Brian and his team saved me a $1000 I’m so grateful. They could have easily changed me and I never would have known.