Brian Belviso | Page 67

multiple car issues fixed I had multiple issues with my car when I first bought it. This was very frustrating however the service center fixed every one without push back. The I had multiple issues with my car when I first bought it. This was very frustrating however the service center fixed every one without push back. The service center was friendly and effecient. More

by VW2014 Verified Customer Verified Customer

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Exceptional place to shop and have your car serviced!! The entire organization has been top notch! The folks at Lokey make me feel welcomed and valued as s customer. You have all of my business as long a The entire organization has been top notch! The folks at Lokey make me feel welcomed and valued as s customer. You have all of my business as long as this service continues. Don’t change a thing! More

by rscarfpin Verified Customer Verified Customer

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Brian took over all of my concerns! I had to cancel several times, they accepted me. upon arrival, Brian was ready for my car, made me comfortable & listened and checked each concern wit I had to cancel several times, they accepted me. upon arrival, Brian was ready for my car, made me comfortable & listened and checked each concern with respectful ability. ..and belief in his team!!! no stress and impressed that's Brian and his team!!! More

by tarponstef Verified Customer Verified Customer

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60K service The team at Lokey always takes good care of me. No complaints. Everyone is courteous and patient when answering questions. They keep my car in top sha The team at Lokey always takes good care of me. No complaints. Everyone is courteous and patient when answering questions. They keep my car in top shape. More

by n8franson Verified Customer Verified Customer

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Visiting Volkswagen Dealer Clearwateri I was there to check the fan the engine start/stop switch and the service personnel went out their way to service the car as soon as it was possible I was there to check the fan the engine start/stop switch and the service personnel went out their way to service the car as soon as it was possible .i was very please with the service and the education provided. More

by cafecolao23 Verified Customer Verified Customer

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Great service. My lease had a nail in the tire. I went in to the service center without an appointment. They helped me right away and gave me a new tire within a cou My lease had a nail in the tire. I went in to the service center without an appointment. They helped me right away and gave me a new tire within a couple of hours! Everyone was very friendly and helpful! More

by sofiasweet Verified Customer Verified Customer

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Great Experience Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. More

by JIMMY29 Verified Customer Verified Customer

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Stay on top of everything Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root c Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root cause of my issues. They put bandaids on the problem and it wasnt until i was out of my warrenty that the found the root cause. Brian understood my position and was able to help negotiate the price down for me. He is a true customer adcocate, but after taking my car there 7 times over 15 months, it worries me that other issues were overlooked and not caught. Also ask for a report of all error codes your car throws, apparently they dont keep copies of this and these errors can be erased to look like the car never had the issue. Brain does good work but he is limited by his manager who makes me questions this companys integrity. Overall you have to be your own advocate and ask for proof of everything as its happening since they dont keep records. Also my airbags were replaced due to a recall, but now my liner is pealing away from where the airbags are. They told me this was normal wear and tear, but if they have to remove the pieces holding the linning in place to get to the airbage.. how is that normal wear and tear? This is the better of the the dealerships ive dealt with during my 15 years as a vw owner and 3rd vw. These issues seem to be a culture across the company, which is why I wont buy another vw. However if you have to go to a dealership, this is one of the better ones. And you wnat Brian as your guy. The other are non responsive in my past experiences and Brian is always willing to keep you in the loop and walk you through things. He truely is the saving grace of Lokey. More

by juliepines17 Verified Customer Verified Customer

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First service on a new car I sent a message to the salesman who sold me the car and got a call back to schedule an appointment promptly. They greeted me at the door to get thing I sent a message to the salesman who sold me the car and got a call back to schedule an appointment promptly. They greeted me at the door to get things started. The car was ready very shortly afterwards. Everyone was friendly and the whole thing was hassle-free. More

by RBSHFFR Verified Customer Verified Customer

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Poor wirkmanship After less than 100 miles from being serviced I had to return the car because the engine was running poorly. This was found to be the result of slopp After less than 100 miles from being serviced I had to return the car because the engine was running poorly. This was found to be the result of sloppy workmanship, (the air filter cover was not secured correctly after the filter was serviced) and the fuel pump was damaged by the cover moving. Absolutly no responsibility was accepted by Lokey and I had to pay a bill of almost $1,000, not satisfactory in any way. More

by allanpott Verified Customer Verified Customer

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