Brian Brown | Page 71

Pine Belt Chevrolet responded

Ms. Benson, I am sorry you feel this way but unfortunately you are not telling truth. Pine Belt has and always will disclose any and every fee associated with purchasing a vehicle from us. This is part of the reason we've been named Dealer Rater's National Chevrolet Dealer of the Year for 3 years in a row. I'd invite you to look at the disclaimer we have on EVERY piece of pre-owned inventory we have...as you will see it clearly states that..."Pricing reflects, on pre-owned vehicles only, $1,000 Pine Belt Rewards customer dealer reimbursement. Some will not qualify. Additional $895 dealer prep fee due at time of sale." Please take a look at any vehicle on any of our websites and you will see this disclaimer prominently in large font posted directly under each listing: http://www.pinebeltcars.com/search/used/tp/ http://www.pinebeltchevrolet.com/VehicleSearchResults?pageContext=VehicleSearch&search=used As you can clearly see, this is disclosed on every single vehicle on every website we have. This is not an opinion...this is a fact. Please feel free to check for yourself. Again, I am sincerely sorry that you are not 100% satisfied with your purchase...but painting a picture that Pine Belt was intentionally trying to fool you or any other customer is simply not a truthful account of what happened and how Pine Belt conducts business.

Ann Benson responded

Joseph Pagano. I forgot to add you to the people we dealt with at Pine Belt Chevy In Lakewood, N.J. You responded to my husband on September 2, 2015 saying you will look into this matter. All you did was help those other employees cover up what they did wrong. I have all our paper work from when this all started and your responses. I'm trying to get it all together to let the public see how Pine Belt Chevy In Lakewood, N.J. are ripping off hard working honest people. After looking at and reading the bad reviews Pine Belt Chevy Lakewood, N.J. has and how you (Joseph) respond almost the same way to everyone and nothing gets resolved. I don't want another hard working person to get ripped off like yous did to us. We sent the Better Business Bureau copies of all our papers. Also the letter we received from our financing stating UPON REVIEW OF THE CONTRACT, THE FOLLOWING INFORMATION WAS DETERMINED TO BE EITHER INCORRECTLY STATED OR OMITTED: THE OTHER CHARGES SECTION OF YOUR CONTRACT SHOULD DISCLOSE OTHER CHARGES TO PINE BELT ENTERPRISES FOR DOC FEE. Pine Belt Chevy DID NOT PUT THAT ON OUR CONTRACT PAPERS. PINE BELT CHEVY IN LAKEWOOD, N.J. ARE NOT HONEST PEOPLE. They help each other out to cover it up. All I know is, if that was my business, I would not let any of my employees rip people off. That is why STEVEN TAYLOR at BURLINGTON CHEVY IN BURLINGTON, N.J. will get all of our family and friends business. Pine Belt Chevy in Lakewood never fixed this, so I will continue to inform people of the wrong doing Pine Belt Chevy in Lakewood, N.J. does. Joseph Pagano since you helped the others cover up lies, would you please inform ROB SICKEL OR DAVID SICKEL of how all of the staff we had to deal with lied and ripped us off. I spoke with some lady at Pine Belt (name withheld) because I'm not trying to get someone in trouble for trying to help. She had told me that Rob Sickel and David Sickel were very good men and stand behind doing right. I left it alone to see if one of them would have tried to fix this.They never did. Could you have Rob S. or David S. contact us.

Ann Benson responded

Pine Belt Chevy INTENTIONALLY added that extra 1,895 to our contract without our knowledge. It is nowhere on our contract. If we were not telling the truth we would have said we didn't agree to have purchased the optional GAP coverage for 895.00 or the optional ETCH FOR 279.00 but then that would be lying. We were told about them and agreed. If I was told about that extra 1,895 which is going to cost us over 4,800 after financing charges, we would have got up and left. We gave them our AD we had got off of cars.com and they did not honor it. At the end our our AD that we still have a copy of it states under the DISCLAIMER that additional dealer fee/s MAY be due at time of sale, see dealer for details. Well we went and saw the dealer and not once did anyone mention any extra fees. There is no line on our contract stating anything for that extra 1,895. So if you say you disclosed that fee why weren't we told about it or have it on our contract. As it stated on the ad it MAY be due. Well It wasn't because we would have been told about it or it would have been put on our contract. I just hope that the right person reads this review and comes after your company for stealing from hard working family's. Your saying that I am not telling the truth, and this picture I'm painting about Pine Belt Chevy is simply not the truth of what happens at Pine Belt Chevy means nothing to us. There is only one other that knows the TRUTH and the day will come when I will not be judged for telling a lie in this matter. All I can do while I'm still down here is spread the word about how your company is INTENTIONALLY STEALING FROM THEM. DO NOT BUY FROM PINE BELT CHEVY in LAKEWOOD, N.J. It's just a sad thing that the honest people you have working there are missing out on sales that they could be making money on to feed there family. For those honest people I'm sorry for that. May GOD bless you.