Brian Burgess
Brian Burgess at Toyota of Scranton

Brian Burgess | Page 11

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
215 Reviews
4.9

215 Reviews

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215 Reviews of Brian Burgess

April 05, 2022

Dealership Rating
Employee Rating

Brian was Absolutely amazing as well as the financial manager and everyone else making a very simple and easy process would recommend to anyone More

by MICHAELLEONARD9261
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Ryan Cali, George Zepherin

Apr 05, 2022

Toyota of Scranton responded

Hi MICHAELLEONARD9261, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 02, 2022

Dealership Rating
Employee Rating

Our initial purchase day was fine; however, it took six weeks to receive a refund check for an accounting error thereafter! More

by BONNIEONE
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 02, 2022

Toyota of Scranton responded

Hi bonnieone, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. I apologize for the length of time to receive your refund. I am happy to know you received the refund. Please feel free to call me directly at 570.702.8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 21, 2022

Dealership Rating
Employee Rating

We always stop at the Toyota on Scranton and talk to George. He has always giving us too advice. Unlike a good many of their customers we are always cost consious. George knows that. We always feel he w More

by Ray and Patty
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Mar 22, 2022

Toyota of Scranton responded

Ray and Patty, thanks for taking the time to complete your review. We are happy you enjoy visiting with George. He is the best. Please know we are here for you. Thanks, again. Take care. Mary Jo Preno, Vice President Guest Experience.

Mar 23, 2022

Ray and Patty responded

Thank you Still the best

March 16, 2022

Dealership Rating
Employee Rating

I have been going to the same Toyato dealer for over 30 years. I have always been satisfied when the technician( Jon Higgins)/or the dealer(Brian Burgess) explains in detail the work that is being done on More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Esteras, Jon Higgins

Mar 22, 2022

Toyota of Scranton responded

Thanks JANDPMCS for your thoughtful and kind review. We all appreciate your feedback. We also want to thank you for your loyalty to our dealership. We hope to see you soon. Take care. Mary Jo Preno Vice President of Guest Experience.

February 25, 2022

Dealership Rating
Employee Rating

Outstanding experience overall. Brian (Burgess) helped me every step of the way. He was extremely professional, knowledgeable, and no pressure. Will absolutely be recommending Toyot More

by CMACK2910
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

Feb 25, 2022

Toyota of Scranton responded

Cmack2910, Congratulations! We are happy you enjoyed working with Brian and you are now in a vehicle which suits your needs. Thank you for taking the time to tell us about your experience. We appreciate your recommending our dealership to family and friends. Take care and enjoy your new vehicle.

November 29, 2021

Dealership Rating
Employee Rating

I bought my car a month ago. It smelled of oil and when I looked under the hood the oil cap was not on. My blue tooth doesn’t work properly. The detailing of my car when I bought it was horrendous. I More

by DANIELLEWEST1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

October 10, 2021

Dealership Rating
Employee Rating

Every time I come to this dealership, I make sure to always go to the same sales person. Brian Burges is fantastic and always makes sure that I get what I’m looking for. He answers every question that I More

by HOCKEYGIRL18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2021

Toyota of Scranton responded

Thanks so much for the favorable review on your recent buying experience at our dealership. We all appreciate you taking the time to share your experience with us. Brian Burgess is awesome. He wants our customers to be satisfied with their choice of a new vehicle, as well as provide a premiere guest experience. Many thanks, Hockeygirl18!!! Enjoy your new vehicle. Take care.

August 12, 2021

Dealership Rating
Employee Rating

Great salesman and easy buying process. Everything went smoothly and we were happy with the experience. Would recommend Toyota to anyone in the market for an auto. More

by btignd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly

Aug 13, 2021

Toyota of Scranton responded

btignd, we all appreciate your kind words and 5 star rating. We are delighted you had an excellent buying experience. Enjoy your new vehicle. Take care.

August 11, 2021

Dealership Rating
Employee Rating

All staff was friendly and helpful and courteous .. would recommend this dealership to anyone looking for a vehicle. Service was quick on their end but still waiting for gmc to get my car back. More

by CATHYVANDERBECK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Toyota of Scranton responded

Thank you, Cathy for the perfect, 5 star review and recommendation. We strive to provide each guest with the best experience when either purchasing or servicing their vehicle. We are happy to know you are pleased with the service provided. Take care.

August 04, 2021

Dealership Rating
Employee Rating

While a Toyota issue and not necessarily a dealer issue after 3 Toyota’s this is my last. They erroneously installed a remote car starter that needs a different head unit than what I have. Without the us More

by Bernadette
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alyssa Esteras

Aug 05, 2021

Bernadette responded

To be clear, the dealership staff has been great for the most part, my frustration is with Toyota and the customer experience after speaking with the customer relations at the corporate level.

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