Brian Carter

WARNING…. I’m posting this as a public service to fight corruption, fraud and the auto dealer/service scams many of us have experienced or heard about and few d I’m posting this as a public service to fight corruption, fraud and the auto dealer/service scams many of us have experienced or heard about and few do anything to change. PELTIER Nissan, is guilty of warranty fraud. PERIOD! I have caught them red hand handed. Additionally, the service department led by service manager Rob, along with service advisor Anthony Trevino, are either completely inept or purposely tried to defraud my 19 year old daughter of over $4000 for fictitious repairs. Replace both bent struts and numerous expensive electronic reconfiguring! This made zero sense to someone using just a little common sense. Included in this scam service repair ticket, was an additional $2000 charge to replace the rear main seal on a 2021 Nissan Sentra! I was dumbfounded, when the Peltier service manager was telling me the manufacturer warranty would not cover this because my daughter most likely hit a curb and bent the struts (which turned out to be a lie) Yes you heard that right. My head was about to explode as I tried to reason with this insanity. Service manager Rob then says “to help me out” here’s what we will do. “don’t report this to your insurance, we will rewrite the service orders and just list the rear main seal as the issue and not mention the front steering damage. Nissan, will cover the warranty repair” he also states that we make more money from the Nissan warranty work than if it’s paid through insurance” Service manager Rob continues by saying, “after the warranty work is complete, we will then wright a new work order and address the steering issues, then you can notify your insurance company. The short version of this disgusting experience, I told Rob to do the warranty work and repair rear main seal so I wasn’t in the hook for $2000. I was leaving that day for a week. After several days they informed me the warranty work was complete and wanted to know how I’d like to handle the $4000 front end repairs. I told them I’d get back in a couple days and let them know. First thing that following Monday morning, I had a flat bed tow truck pick up my daughters car and bring to my shop in Tyler. I arranged for a 25 year ASE master tech mechanic to meet me and provide a second opinion on the car. It took 3 minutes laying on my shop floor to diagnose the problem! Bent lower right control arm and ball joint. NO bent struts! At this point I’m realizing Peltier was seriously attempting to defraud my daughter for thousands of dollars. Naturally my next thought was, I wonder if they did a single thing on the $2000 warranty claim? We very carefully removed the belly engine cover under car. To our astonishment and disgust, NOTHING had been touched, NOTHING. I left a message about my experience and scheduled a meeting with General Manager Brian Carter to share my concerns. I was calm but abviously frustrated about what I had experienced and my serious concern about the absolute proof I had of the fraudulent warranty work, not to mention the (at best) gross incompetence from service manager Rob and Anthony Trevino It was quickly apparent to me that he was nervous, agitated and defensive. The most revealing moment however, when I shared with him that I had documented with photos and video, proof of my claim against HIS service department, a serious accusation you would think any general manager would be extremely concerned about, he didn’t even want to look at anything, he refused to look at a single photo or video. For nearly two weeks I called Nissan corporate warranty fraud department in Nashville. They finally returned my call, took my information and said they would investigate Peltier Nissan, but would not share any of the findings with me. Buyer be ware, I could not more strongly suggest you avoid Peltier Nissan in Tyler. If you have had a similar experience and did nothing because it seemed impossible to make a difference, please contact me and share your story to: complaint@pelteirfraud.net Together we can hold companies like this accountable. More

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Superior service! This was my first real car purchase. Casey made it fun, easy, and he really advocated for me and worked hard to help me get exactly where I wanted to This was my first real car purchase. Casey made it fun, easy, and he really advocated for me and worked hard to help me get exactly where I wanted to be in my new car! They treated me so well, and I felt like I was the only person at the moment who mattered. I’d send potential buyers to them in a heartbeat! More

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Total professionalism top to bottom - very pleased with trea I have been buying cars for myself for 49 years . This was the easiest purchase I've ever made. I will be an advocate for Peltierto all my friends and I have been buying cars for myself for 49 years . This was the easiest purchase I've ever made. I will be an advocate for Peltierto all my friends and acquaintances here in Tyler More

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2017 Royal Blue Titan 4X4 The overall experience of purchasing our new Titan Truck from Peltier Nissan was Awesome! The staff made us feel welcome from the showroom to the fina The overall experience of purchasing our new Titan Truck from Peltier Nissan was Awesome! The staff made us feel welcome from the showroom to the finalizing signatures. This dealership is truly a family oriented, friendly place to spend a Saturday purchasing a new vehicle. More

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Everyone was really helpful and nice They helped me out and gave me a feeling that I was getting a really good deal. Smiling faces everywhere. Very welcoming and patient overall it was a They helped me out and gave me a feeling that I was getting a really good deal. Smiling faces everywhere. Very welcoming and patient overall it was a pleasant experience. More

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Fantastic! This is the 3rd Armada I have purchased from Luis at Peltier and I will keep coming back! Thanks for making car buying so simple! This is the 3rd Armada I have purchased from Luis at Peltier and I will keep coming back! Thanks for making car buying so simple! More

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Great people to work with Jimmie and Brian made this experience easy and fun. They took the hassle out of going back and forth and were amazing with the bottom dollar. I am gla Jimmie and Brian made this experience easy and fun. They took the hassle out of going back and forth and were amazing with the bottom dollar. I am glad to have a friendly dealership to have my new truck serviced. Loving my new and spacious Armada. More

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Great experience! This dealership was a pleasure to work with. My salesman was great as was everyone else I met with! Definitely a positive experience in getting my new This dealership was a pleasure to work with. My salesman was great as was everyone else I met with! Definitely a positive experience in getting my new Nissan Rogue Sport! More

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Fun times I have bought 3 vehicles in the last year and half and have been pleased every time. The staff is wonderful!!!! Robert Adkison and Randy Cantu are the I have bought 3 vehicles in the last year and half and have been pleased every time. The staff is wonderful!!!! Robert Adkison and Randy Cantu are the best More

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Very easy I thought the whole experience was very easy, and everyone was very nice and helpful. I really appreciate places that do what they say they are going I thought the whole experience was very easy, and everyone was very nice and helpful. I really appreciate places that do what they say they are going to do and everyone at peilter did that. More

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