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Brian Celso
391 Reviews
391 Reviews
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391 Reviews of Brian Celso
September 20, 2019
Awesome like always This team never fails to deliver ! Great every time .. I’ve both and serviced several cars and are always great and knowledgeable . Thank you for you This team never fails to deliver ! Great every time .. I’ve both and serviced several cars and are always great and knowledgeable . Thank you for your service More
by STEVEGAGA1210
Verified Customer
September 18, 2019
Service department lacks attention to detail We own 3 Mazda’s and have been coming to this dealership for years. The service advisors, and specifically Brian Celso, have all been excellent. My We own 3 Mazda’s and have been coming to this dealership for years. The service advisors, and specifically Brian Celso, have all been excellent. My issues have been with the service technicians and the service manager, Don. After a flat tire incident resulting in the purchase of a new tire, the spare was left in the back of our CX9. This resulted in as extra trip to correct the situation, as I am unable to lift the tire out, let alone try to figure out how to fit it up underneath the car. I asked to speak with the manager, Don. On my service visit prior to the tire incident I heard an unfamiliar noise and went in to report it to the service advisor. Jay came and heard the noise and removed a leave from a fan or filter behind the glove compartment. Jay told me that he was glad that I mentioned it before leaving because it was an easy correction but one that we probably couldn’t have fixed on our own. When I mentioned this incident to Don I was told that the car was in for an oil change NOT a noise problem. Seriously now. First of all, the noise was not there when I brought in in. Secondly, I heard it immediately upon starting the car. Shouldn’t a technician have heard the same noise? Let’s hope Don’s doctors are more thorough. If a patient comes in for heart surgery there a lot of things that need to be cross checked. I expect better attention to detail from a dealership that promotes excellent service. Again, please know that the advisors have been excellent. An lead and tire problem may seem small in the grand scheme of things, but it makes it difficult to keep coming back. More
by PG
Other Employees Tagged: Don ?
September 17, 2019
Simple key cut and progtam Quoted fair price in advance. Work done promptly and properly. Talked, without pressure, about planning future service. Nice waiting area with coffee Quoted fair price in advance. Work done promptly and properly. Talked, without pressure, about planning future service. Nice waiting area with coffee and water available More
by PAT39
Other Employees Tagged: Renee
September 16, 2019
Service on time. Excellent service and very nice employee. The new design store is beautiful. The price was ok. Rest area nice and it was nice to have a coupon to car Excellent service and very nice employee. The new design store is beautiful. The price was ok. Rest area nice and it was nice to have a coupon to car wash. More
by JUCEBADO
September 16, 2019
Great service Service completed in a timely manner by a knowledgeable technician. Fair pricing, convenient loaner car provided at no additional charge. Everyone I d Service completed in a timely manner by a knowledgeable technician. Fair pricing, convenient loaner car provided at no additional charge. Everyone I dealt with was friendly and personable. More
by RDC101
September 15, 2019
Good Service This service center and their staff know exactly what is needed to be done. They did the work with no extra recommendations. Very efficent and trustwo This service center and their staff know exactly what is needed to be done. They did the work with no extra recommendations. Very efficent and trustworthy. More
by hfbassily
September 15, 2019
Met 2 new Mazdas for 1st time! Fell in love! Both Red! Truly an exceptional experience at this dealership. Thank you Cory Fairbanks Mazda for making the purchase of our two beautiful Mazdas such a pleasura Truly an exceptional experience at this dealership. Thank you Cory Fairbanks Mazda for making the purchase of our two beautiful Mazdas such a pleasurable experience. Thank you Karlis Vice for treating my wife and I with dignity and respect. You are truly an exceptional sales person. Cory Fairbanks Mazda should be proud to have you representing them. Thank you Beth for taking the time to show us all the bells and whistles on our vehicles and how to work them. Above and beyond the Call of Duty!. More
by NCMOUNTAINDAWG
Other Employees Tagged: David Fant , Karlis Vice, Sam in Financing, Beth Campbell in Customer Relations, Samantha Ault in Financing
September 13, 2019
Excellent Customer Service These guys are great. They really take care of you and make sure you understand what's going on with your vehicle. Quick and prompt service. These guys are great. They really take care of you and make sure you understand what's going on with your vehicle. Quick and prompt service. More
by BREANNA_HERBURT
Other Employees Tagged: Jay
September 13, 2019
Love my new Mazda3 Love my new Mazda 3. It's amazing! I have wanted the 19 Mazda 3 since it came out. The redesign is unbelievable compared to my 17 Mazda 3. Thank you S Love my new Mazda 3. It's amazing! I have wanted the 19 Mazda 3 since it came out. The redesign is unbelievable compared to my 17 Mazda 3. Thank you Samantha Ault Willy M and Mike Albrecht for making it happen!! More
by Happymazdawife
Other Employees Tagged: Samantha Ault Willy Moriera Mike Albrecht
September 13, 2019
2 new customers, 2 new cars. We are absolutely thrilled with CORY FAIRBANKS MAZDA...from beginning to end we were treated with kindness & respect. The entire process was a piece We are absolutely thrilled with CORY FAIRBANKS MAZDA...from beginning to end we were treated with kindness & respect. The entire process was a piece of cake. More
by ncmountainchic
Other Employees Tagged: David Fant , Karlis Vice, Beth (customer relations), Sam (financing)
