Brian Cerda | Page 2

A little slow and then fantastic I first visited Manly in search of a used Prius C; however, they could not find the key for a test drive. Next, I tried two other dealerships who eith I first visited Manly in search of a used Prius C; however, they could not find the key for a test drive. Next, I tried two other dealerships who either did not have any used Prius Cs or they were awful ( i.e., Marin Toyota). The latter was so problematic that even if I had liked the Prius C (visibility is very poor), I knew in the first few minutes that I would not do business there. It was disappointing and frustrating. I returned to Manly Honda, having found a newer used Fit listed under Manly's "specials." I worked with Brian Cerda. Initially, the computers were slow, making it uncertain if the car was still in inventory. And then it turned out that, despite having been sold 3 days prior, the "specials" inventory -- about 15 used cars -- had simply not been updated. I told Brian to consider how it felt from the consumer's side, and told him about the poor experience in Marin and frustrations earlier at Manly. He hesitated, but then said exactly the right thing: customers should be able to expect a little better service than lost keys and outdated listings. (I understand that the entire inventory cannot be kept up to date always, but the specials, with less than 20 used cars, should have been updated more than once every 5 days). I had my keys in my hand ready to leave the dealership for good and to hold on to my old 2003 Civic for another few years. Brian changed that with his professionalism, his kindness, his knowledge of the Fit, his diligence, and good-natured attentiveness. Cory McMurray in financing was great as well. I generally avoid dealerships for numerous reasons -- rip-offs, rude; extremely poor service on vehicles with dire results; often sexist; etc. But, Manly was a real surprise. Well done Brian. You not only kept a customer, but you made for a really delightful buying experience -- something I have never said in 45 years of driving. To be quite honest, I felt Brian was so opposite of the used car salesperson image -- Brian is honest, with high ethics and clear integrity -- that I hope great things for him. And thanks to Cory for the good humor and turning the tedium of forms into an occasion to connect and to laugh. If you are looking to buy a car at Manly, please ask for Brian Cerda. And a shout to Luis Hernandez for making sure that the sale went well. More

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Was pleasant Everyone that was involved with helping us were very friendly and knowledgeable. We did not feel pressured to purchase a vehicle. After we did purchas Everyone that was involved with helping us were very friendly and knowledgeable. We did not feel pressured to purchase a vehicle. After we did purchase the vehicle they offered their assistance anytime we need it. More

by LARRYMARVEL Verified Customer Verified Customer

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Very helpful , laid back , they need raises I came in with 1000 and I left with a 2019 civic with the great help of the workers here at Honda manly , these guys need a raise 100% great help I came in with 1000 and I left with a 2019 civic with the great help of the workers here at Honda manly , these guys need a raise 100% great help More

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Buy out Lease The three people that I worked with on purchasing my car were great. They were knowledgeable, friendly and efficient. I would highly recommend Manly The three people that I worked with on purchasing my car were great. They were knowledgeable, friendly and efficient. I would highly recommend Manly Honda. More

by LuisaG Verified Customer Verified Customer

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Wonderful experience So i went in for a new car for my wife and the whole team, starting from sales person to finance manager treated me with the upmost respect and hospit So i went in for a new car for my wife and the whole team, starting from sales person to finance manager treated me with the upmost respect and hospitality . Thank you to all that helped More

by SERGIOTORRES707 Verified Customer Verified Customer

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Excellent service, fair pricing, great product I had excellent assistance from Brian Cerda in sales, his supervisor and the financial team. The new Honda Clarity Plug In fits our needs well and is I had excellent assistance from Brian Cerda in sales, his supervisor and the financial team. The new Honda Clarity Plug In fits our needs well and is a fantastic car! Thanks,John MihalikMD More

by DRMIKO Verified Customer Verified Customer

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Awesome Everyone there was welcoming. Brian was happy to help no matter what we asked! Very happy with our purchase and experience!Definitely would recommend Everyone there was welcoming. Brian was happy to help no matter what we asked! Very happy with our purchase and experience!Definitely would recommend this dealership. More

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