Brian Coffin
Brian Coffin at Conicelli Toyota of Springfield

Brian Coffin | Page 11

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.6
172 Reviews
4.6

172 Reviews

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172 Reviews of Brian Coffin

January 04, 2025

Dealership Rating
Employee Rating

The employees in the dealership are excellent. However cannot give 5 stars since car seems to be as loud as when we dropped it off- even louder. More

by ORCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Conicelli Toyota of Springfield responded

We appreciate the four star rating; however, did you contact Service again regarding how loud your vehicle is? I would suggest calling in to discuss this with one of our managers. Paula d., Customer Relations

January 04, 2025

Dealership Rating
Employee Rating

Worked out great. Smooth process. Would be glad to use them again for service in the future. More

by chris.j.george5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Conicelli Toyota of Springfield responded

Thank you for choosing our dealership service center to maintain your vehicle's performance! Paula d., Customer Relations

January 03, 2025

Dealership Rating
Employee Rating

Work done on my car was good. Pretty much all problems taken care of. One issue still comes and goes. Maybe it’s electronic issues due to cold weather. Service took longer than ex More

by TELLEWOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Conicelli Toyota of Springfield responded

Thank you for the four star review. We appreciate your business. Paula d., Customer Relations

January 02, 2025

Dealership Rating
Employee Rating

courteous, no-nonsense, quick, efficient; explained clearly, finished repairs earlier than expected; all in all; a satisfactory experience More

by FEATHERLIGHT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Randall

Jan 06, 2025

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota of Springfield to maintain your vehicle's performance. Paula d., Customer Relations

December 29, 2024

Dealership Rating
Employee Rating

The dealer did not have our appointment in their system, resulting in extra wait time. More

by angela38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2025

Conicelli Toyota of Springfield responded

Your concerns were sent to our service manager Jack DePre. I am sure someone will be reaching out to assist you. Paula d., Customer Relations

December 21, 2024

Dealership Rating
Employee Rating

The service department Always takes great care of my vehicle, the waiting lounge is large and comfortable and the valet is also large and accommodating More

by DANWOOD1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2024

Conicelli Toyota of Springfield responded

Thanks for the kind words and five star rating. We appreciate your business. Paula d, Customer Relations

December 16, 2024

Dealership Rating
Employee Rating

Everything was good no problem did not have to wait long the guys at Toyota were great More

by CHEFCLARKE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Conicelli Toyota of Springfield responded

Thank you for the four star rating. We appreciate the opportunity to assist you with servicing your vehicle. Paula d., Customer Relations

December 14, 2024

Dealership Rating
Employee Rating

There was a pleasant waiting area, a reasonable wait time, good coffee and a courteous staff. More

by FCGETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the opportunity to assist you with servicing your vehicle. Paula d., Customer Relations

December 10, 2024

Dealership Rating
Employee Rating

They took care of all issues in a timely manner and the staf was friendly More

by DAVIDE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Conicelli Toyota of Springfield responded

Thank you for the five star rating. We appreciate the positive feedback. Paula d., Customer Relations

December 10, 2024

Dealership Rating
Employee Rating

The car has been there 4 times. Each time they did not fix the problem. The third time the car came back with more problems, including no heat. We had heat when we brought it in. T More

by Reeality1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2024

Conicelli Toyota of Springfield responded

I am sorry to hear that your recent service experience did not meet your expectations. I shared these concerns with our service manager Jack DePre. I would like to have Jack speak to you. Can you contact me with your name and phone # so I can pass it on to him? Thank you Paula d, Customer Relations

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