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Brian Crandall
Brian Crandall at Heiser Chevrolet of West Bend

Brian Crandall

Sales Director / General Manager

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.6
45 Reviews
4.6

45 Reviews

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45 Reviews of Brian Crandall

July 06, 2025

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Employee Rating

Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on. More

by R.L.MEYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cesar Nunez, Nathan Heimerl, John Haba , Ryan

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Jul 07, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for bringing this to our attention. We sincerely apologize that you haven’t been able to reach our General Manager — we understand how important it is to feel heard and supported. Our goal is for every customer to feel well taken care of and clearly communicated with. Your feedback has been sent to management and someone will reach out. Here is the direct contact for our general manager: Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

June 20, 2025

Dealership Rating
Employee Rating

Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle. More

by jebli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kreyshia White, Ryan Walkowski

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Jun 20, 2025

Heiser Chevrolet of West Bend responded

Dear Jebli, Thank you for writing a review. We are so glad you found our staff friendly and professional. We appreciate you choosing Heiser and congratulations to your son on his new vehicle!

June 05, 2025

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Employee Rating

Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal! More

by ee_wolf13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Kreyshia White

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Jun 11, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're so glad to hear you had a positive car buying experience with us. Thank you for your business and happy driving!

June 01, 2025

Dealership Rating
Employee Rating

Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser. More

by jdenn1160
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Rick Hodge

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Jun 02, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a positive experience with us. Thank you for your business. Congratulations on your new vehicle and happy driving!

May 19, 2025

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Employee Rating

disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher. More

by Nonhof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Rick Hodge

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May 19, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry that you are disappointed with the financing. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees.

May 12, 2025

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Employee Rating

Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms. More

by margaret6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Rick Hodge

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May 13, 2025

Heiser Chevrolet of West Bend responded

Dear Margaret, We are so glad to hear that Brian was able to help you find the perfect vehicle. We appreciate your business. Congratulations on your new vehicle and happy driving!

May 10, 2025

Dealership Rating
Employee Rating

All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchas More

by charleskis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Kreyshia White

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May 12, 2025

Heiser Chevrolet of West Bend responded

Dear Charles, Thank you for leaving us a 5 star rating. We are so glad to hear you had a pleasant and stress free experience at Heiser. Congrats on your vehicle purchase.

May 07, 2025

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Employee Rating

I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing. More

by lyochem70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Glenn Leinen

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May 08, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that you had a great buying experience at Heiser Chevrolet. Thank you for choosing Heiser and congratulations on your new vehicle!

May 03, 2025

Dealership Rating
Employee Rating

This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! More

by heme79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, William Harris

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May 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that Heiser is your "go to" dealer! Please know, we are so appreciative of your business and look forward to providing you with another 5 star experience upon your return!

May 02, 2025

Dealership Rating
Employee Rating

The sales people at heiser were great,. They kept me informed throughout the buying process. Very satisfied with the buying if this vehicle. More

by giesek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Kreyshia White

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May 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to complete a review. We are so glad to hear you are satisfied with your experience at Heiser. Thank you for your business and happy driving!

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