Brian Crouse | Page 8

Our first visit was with Patrick. He spent probably an hour and a half. Was very knowledgeable of the Rogue model we were interested in. On our second visit, a week later we test drove a Rogue SV, during hour and a half. Was very knowledgeable of the Rogue model we were interested in. On our second visit, a week later we test drove a Rogue SV, during the drive, discussions went on about models and features. On returning to the dealership a suitable SL was found. We concluded the lease agreement yesterday. Thanks More

by LBAUSCH Verified Customer Verified Customer

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Brian C was fantastic to work with! He was friendly, knowledgeable, patient and answered all our questions. I Love my new 2020 Jeep Compass and would highly recommended them! knowledgeable, patient and answered all our questions. I Love my new 2020 Jeep Compass and would highly recommended them! More

by Cladams2212 Verified Customer Verified Customer

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The service that we received was phenomenal. We were helped immediately and they made sure to close the desk that day and get everything done that we needed and wanted. helped immediately and they made sure to close the desk that day and get everything done that we needed and wanted. More

by Ajaach Verified Customer Verified Customer

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Andrew and Brian were very professional, helpful and great communicators. I would buy from them again. My son actually bought the Jeep Wrangler sport and loves it. great communicators. I would buy from them again. My son actually bought the Jeep Wrangler sport and loves it. More

by Michael Verified Customer Verified Customer

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Second lease with the dealership. Very simple no bs sale tactics. Everyone I dealt with was straight to the point and very accommodating. I'll be back again in another 42 months. tactics. Everyone I dealt with was straight to the point and very accommodating. I'll be back again in another 42 months. More

by dbsandt Verified Customer Verified Customer

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Good service. With sales. 2 plus hours for oil change, tire rotation, inspection stickers maybe a little long. Otherwise good. Warranty Dept. cancelled extended warranty that I wanted cancelled without qu tire rotation, inspection stickers maybe a little long. Otherwise good. Warranty Dept. cancelled extended warranty that I wanted cancelled without questioning my decision. Good More

by blogo1 Verified Customer Verified Customer

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Great service, Brian made my first car buying experience feel safe and prompt this dealership gives great customer service even during this pandemic, I’ve already referred a lot of family and friends, love feel safe and prompt this dealership gives great customer service even during this pandemic, I’ve already referred a lot of family and friends, love my new car!!! More

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Once again, great service and quick turn around time from service department. Always friendly and professional. As far as Sales, Brian was very friendly; however I am a person who only asks questions onc service department. Always friendly and professional. As far as Sales, Brian was very friendly; however I am a person who only asks questions once. I specifically asked for a quote on a lease AND a quote if bought outright. When Brian returned from his visit with the manager he only brought back info for a lease. I asked the interest rate, his response was he didn't know. Several issues here, I didn't get answers to my questions nor did he bother to even attempt to answer my follow up questions. Like I said, I only ask once, obviously if someone isn't paying attention it's not worth my time to ask a second time. Also, as far as the finance person, again very friendly but I asked for a quote on an extended warranty for 1, 2, and 3 years. He came back with a quote for 4 years only. Never asked for a 4 year quote. Thanks but no thanks. More

by rasgwk Verified Customer Verified Customer

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Quick and informative experience. Both reps knew their stuff and helped me in picking the right options for warranties and what features my vehicle had. stuff and helped me in picking the right options for warranties and what features my vehicle had. More

by tgause0 Verified Customer Verified Customer

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Great pricing and excellent customer service My overall experience at Rothrock Jeep was positive. I initially made contact with the dealership responding to an advertisement they had placed on a My overall experience at Rothrock Jeep was positive. I initially made contact with the dealership responding to an advertisement they had placed on an online leasing app. I was somewhat uncertain of the process, using the app as a middle man to negotiate the deal, but 24 hours after placing the order the vehicle is sitting comfortably in my driveway. Rothrock honored all pricing, terms and conditions of the advertisement, got me approved with Chrysler Financial and had me in and out of the dealership in about 2 hours. My sales rep, Brian, was friendly and attentive, guiding me through the process and giving me as much time as I needed to inspect the vehicle. I appreciate the fact that he was willing to communicate via text messaging as this made it very easy to co-ordinate delivery. Rothrock included $1000 in unexpected "extras" including a lifetime power train warranty, interior surface protection, wheel locks and nitro fill at no additional cost. Overall I would recommend Rothrock to any fellow Jeep enthusiasts looking for the best price on a new vehicle. More

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