Brian Foltz | Page 23

Awesome Service advisor. He kept me informed of the progress during the visit. Comfortable waiting area with free wifi. He kept me informed of the progress during the visit. Comfortable waiting area with free wifi. More

by JSCHMID84AG Verified Customer Verified Customer

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Frisco Chrysler Dodge Jeep Ram – Service Center Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service dep Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service department regarding an issue with my Jeep Wrangler’s auto start/stop function, which wasn’t working. Given that my vehicle only had 27,000 miles, I provided them with the VIN number, and they confirmed it should be covered under warranty. Based on this information, I scheduled an appointment for February 20. However, upon arrival, the service advisor informed me that my warranty had expired on February 1, 2025, and that a diagnostic test would be required at a cost of $269. This was frustrating because had I been informed on February 18 that my Jeep was already out of warranty and that the repair wouldn’t be covered under the powertrain warranty, I wouldn’t have brought it in at all. While I understand that service advisors are trained to generate revenue, transparency and honesty should be a priority. I had done my research and found out that Jeep has had ongoing issues with the auto start/stop system. The service department should have been upfront with coverage policies, rather than letting me come in under the false impression that the repair would be covered. Ultimately, I chose not to proceed with the repair after receiving a quote of $1,795. I voiced my concerns to the General Manager about the lack of honesty and customer service, and to their credit, they understood my frustration and waived the diagnostic fee. Customer service and trust are everything in this industry. Treating customers fairly ensures they return, even if prices are slightly higher. In the past eight years, I’ve purchased two Jeeps Wranglers for my daughter, choosing to drive to the McKinney location despite Frisco being just 2.1 miles away. Unfortunately, this experience reaffirmed why I continue to take my business elsewhere. More

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My advisor Brian was great took time to solve my truck problems they also gave me a truck to drive problems they also gave me a truck to drive More

by rcgilchrist1 Verified Customer Verified Customer

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I like the ride program. Efficient and drivers are friendly. You do not wait long for a ride. Efficient and drivers are friendly. You do not wait long for a ride. More

by pa.lundberg Verified Customer Verified Customer

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The service was quick with excellent customer service. I needed my new key fobs programmed, they were able to program them in less than hour. I needed my new key fobs programmed, they were able to program them in less than hour. More

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Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!! More

by saydarroyo Verified Customer Verified Customer

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i came in without an appointment and at first was told i wouldn’t be able to be seen that day, however they caught me right before i left and provided me excellent service!! wouldn’t be able to be seen that day, however they caught me right before i left and provided me excellent service!! More

by ericlopez71 Verified Customer Verified Customer

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