Brian Kutzor
Brian Kutzor at Audi Wyoming Valley
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Brian Kutzor | Page 3

Service Advisor

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
457 Reviews
4.9

457 Reviews

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457 Reviews of Brian Kutzor

February 17, 2024

Dealership Rating
Employee Rating

Excellent job with on demand services. I walked in and from the start I nee I was in good hands. I would like to say to Mr brian and all the staffs that participated with making my Audi ru More

by Pmptransportinggoods
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our on-demand services. Providing exceptional service and making our customers feel confident from the moment they walk in is always our top priority. I'll be sure to pass along your kind words to Brian and the rest of our dedicated staff. They work tirelessly to ensure that each customer receives the highest level of care and attention to detail. It's fantastic to hear that they were able to make your Audi run and feel like new again. Thank you for choosing us to take care of your vehicle, and please don't hesitate to reach out if you ever need anything in the future. We look forward to serving you again!

February 15, 2024

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Employee Rating

Got what I came in for, I was taken great care of , all in a timely manner! More

by MAZA121
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you got exactly what you came in for and that you were taken care of exceptionally well. Providing timely service is always a top priority for us, and we're glad to see that reflected in your review. We appreciate your support and look forward to serving you again in the future!

February 14, 2024

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Employee Rating

He was very kind and explained everything very well. I really appreciate his compassion and time. I wasn't happy with finding out about the situation with our engine and that this is happening to a lot More

by vtemple1965
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration caused by the situation with your engine. We understand how important it is for our customers to feel informed and supported throughout their ownership experience. We truly value your loyalty as a six-time Audi owner, and it saddens us to hear that this experience has led you to reconsider your future with us. Rest assured, we take your concerns seriously, and we will make every effort to address them promptly. If you haven't already, we encourage you to reach out to our customer service team or your preferred Audi dealership to discuss your concerns further. Your satisfaction is our top priority, and we are committed to resolving any issues you may have. Once again, we appreciate your feedback and the opportunity to improve. Thank you for choosing Audi, and we hope to regain your trust in the future.

February 14, 2024

Dealership Rating
Employee Rating

Great professional and friendly service. The salesman Randy followed up with every concern I had with my preowned vehicle and everything was a great experience. I am a very pleased customer! More

by TALOI
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that Randy provided you with professional and friendly service. Our team works hard to ensure that every concern is addressed promptly and that our customers feel supported throughout the process. We're delighted to have earned your satisfaction, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out!

February 11, 2024

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Employee Rating

All around excellent service. Mechanics great! Service advisor great! Loaner car great! Servicing of vehicle completed ahead of expected time. More

by KRISTIN.EGGER
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent all around. Our team works hard to ensure that every aspect of your visit exceeds your expectations, from our skilled mechanics to our helpful service advisors. It's fantastic to hear that you were pleased with the loaner car provided and that we were able to complete the servicing of your vehicle ahead of schedule. We truly appreciate your feedback and look forward to serving you again in the future!

February 11, 2024

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Employee Rating

Every one is friendly. The service department is knowledgeable and fair Appointments are scheduled in a timely manner More

by dsherman3
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service department. Providing friendly and knowledgeable service is always our top priority, and we're delighted that we could meet your expectations. We understand the importance of scheduling appointments in a timely manner, and we're glad to hear that you found our scheduling process efficient. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon!

February 10, 2024

Dealership Rating
Employee Rating

Very well. Kept me updated constantly and everything fixed. seems to be working great! The overall experience was great More

by Connormcgee803
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Keeping our customers informed every step of the way and ensuring that everything is fixed to your satisfaction are top priorities for us. We're delighted to know that everything is now working great for you. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

February 07, 2024

Dealership Rating
Employee Rating

Fixed the issue quickly Vehicle looked great. Happy with the service provided. Thank you Again More

by DIANEDALB
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were able to swiftly resolve the issue with your vehicle and that you're pleased with the outcome. Delivering excellent service and ensuring our customers leave satisfied is our top priority, so your kind words mean a lot to us. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.

February 06, 2024

Dealership Rating
Employee Rating

Good It was an experience. Coffee was hot. Room was warm. Everyone was respectful. It was a dealership. More

by Vpal1685
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for sharing your experience with us! We're delighted to hear that you found our dealership to be a welcoming environment where you could enjoy a hot cup of coffee in a warm room. Creating a respectful atmosphere for our customers is always a top priority for us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

January 31, 2024

Dealership Rating
Employee Rating

Everything was great! Very happy to have their help. Would definitely recommend to a friend! More

by TYMACKELL
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

Mar 07, 2024

Audi Wyoming Valley responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Making sure everything is clean and perfect is our top priority, and we're delighted that you're happy with the results. Your recommendation means the world to us! We can't wait to assist you again in the future, and we're always here if you or your friends need our help. Cheers to more sparkling moments ahead!

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