Alyssa Franks
Alyssa Franks at Volkswagen of Naples

Alyssa Franks

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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5.0
71 Reviews

Languages Spoken

English English

5.0

71 Reviews

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71 Reviews of Alyssa Franks

November 10, 2026

Dealership Rating
Employee Rating

I feel very comfortable using Volkswagen of Naples, which I have been going to for over five years. My service advisor has changed, but each one has been great. The people that greet you for service are real More

by Nicholsongerry
Service Price Transparency
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Recommend Dealer
Yes

November 03, 2026

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Great experience getting a full service done here. Sebastian was my service advisor and he went above and beyond to help me out. Super friendly and straightforward process. 10/10! More

by sthe.kandlovu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2026

Volkswagen of Naples responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 17, 2026

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Our place to go to for service. Great staff ! Everyone knows their job n they preform it beautifully … More

by Flybaby1380.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 19, 2026

Volkswagen of Naples responded

Thank you so much for your kind words about your experience here at Volkswagen of Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 07, 2026

Dealership Rating
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Staff is wonderful and accommodating. Always pleasant and makes you feel good about bringing in your car, even for small things. They never make you feel dumb. My second car from them and More

by 2lvgolf
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian is always great

Oct 10, 2026

Volkswagen of Naples responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2026

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Over 20 years and many cars with VW of Naples. First name bases with every department known Leo for years highly recommend More

by apnproductions
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian Henegar, Leo Suarez, Brandon Headrick , Tyler Ryan, Andrew

Jun 16, 2026

Volkswagen of Naples responded

Thank you for your loyalty to VW of Naples and for all your purchases including your most recent!. We are very proud of our entire team and certainly you can see why. We all strive towards a common goal of delivering the car and the experience to all of our customers every time they visit our dealership. Thank you again, we greatly appreciate you as one of our customers.

May 05, 2026

Dealership Rating
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Ruben Glamyan is the best. Goes out of his way to make leasing or buying a car a real pleasure. He will never let down his clients. Sincerely. Thomas Mowry. More

by tomm071856
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

May 06, 2026

Volkswagen of Naples responded

Thank you, for your feedback and for your purchase! Ruben is amazing to work with, He will always go the extra mile for his customers. Enjoy your beautiful new VW!

February 03, 2026

Dealership Rating
Employee Rating

A Bad situation made better by Tim Hall (sales manager), Nick Salley (sales representative) & Mike (service manager). From Lemon to Beautiful Vehicle More

by ALMO1111
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Feb 04, 2026

Volkswagen of Naples responded

Thank you for your feedback and for your purchase. We are happy to hear that everything worked out well and you love your new vehicle!

Feb 07, 2026

Volkswagen of Naples responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 22, 2025

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Great service and value from the minute I walked in the door! Adrian made sure I got what I wanted in a new Atlas, and gave me a great deal on my trade as well. The service department here has always been More

by Sandberd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adrian Roque

Aug 22, 2025

Volkswagen of Naples responded

Thank you for your purchase and for your review! Adrian is amazing. He listens to his customers and then finds the perfect vehicle based on their needs and wants. He is also very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your sporty new Atlas!

August 09, 2025

Dealership Rating
Employee Rating

I've bought several cars from Ruben. I trust him, and he knows what he's talking about.I will bought in the future buying cars from Ruben. More

by Harald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 11, 2025

Volkswagen of Naples responded

Hi Harald, thank you so much for your feedback about Volkswagen of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again, and have a fantastic day!

August 05, 2025

Dealership Rating
Employee Rating

Ruben is the best person you have there. Very kind and patient was a great help to mep More

by Maxmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

Aug 07, 2025

Volkswagen of Naples responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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