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Brian Mattison
Brian Mattison at Gordie Boucher Lincoln of West Allis

Brian Mattison

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.8
277 Reviews
4.8

277 Reviews

Write a Review

277 Reviews of Brian Mattison

August 23, 2025

Dealership Rating
Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Dawn Kelly, Roberto Hernandez, Roy Reger

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Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 21, 2025

Dealership Rating
Employee Rating

As always Gordie Boucher Lincoln is a phenomenal organization to do business with. Can't thank the staff enough for keeping our vehicles in tip top shape. Thank you for phenomenal service More

by ANDRUSLIMO2
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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Aug 21, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

August 15, 2025

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Employee Rating

Brian and the techs keep my vehicle maintained and keep me ahead of any issues that might arise. No overselling, just keeping me mobile. More

by Whiskmav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Aug 15, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

July 31, 2025

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Employee Rating

30 days in the shop. $7500 bill. Problem not fixed. I believe it was a staffing issue but the blame was placed on the insurance company. I felt like I got the run around More

by SJANDRITSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly

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Aug 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

July 16, 2025

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Employee Rating

Very nice, make sure to schedule an appointment for when I could get a rental vehicle More

by ransomfam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez, AJ Kallas, Roy Reger

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Jul 16, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

June 11, 2025

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Employee Rating

Like the pick up service. I don’t have to run to the dealership and can stay home. Very convenient. More

by JOANBORZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez, AJ Kallas, Roy Reger

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Jun 11, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

May 24, 2025

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Employee Rating

I've been dealing with Gordie Boucher for the last 17 years. Lots of different vehicles the service department. Does excellent work in a timely fashion More

by Roadking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez

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May 24, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

May 22, 2025

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Employee Rating

Very accommodating and communicative. i would recommend Gordie Boucher to anyone who needs to service their Lincoln. More

by Lisa E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez, AJ Kallas, Roy Reger

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May 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

May 07, 2025

Dealership Rating
Employee Rating

It was amazing called Friday afternoon explained what I was looking for walked out with a new Car Saturday afternoon no hassle More

by JIGGY372000
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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May 07, 2025

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

May 05, 2025

Dealership Rating
Employee Rating

Fast and friendly From start to finish the buying process was so good down till the day we picked it up great service More

by GLENWEHNER
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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May 05, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

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