Brian McCoy

Brian helped in getting the service done properly. He kept me informed and recommended the needed changes. He is a true professional and works with good integrity. Only 1 small request to dealer i He kept me informed and recommended the needed changes. He is a true professional and works with good integrity. Only 1 small request to dealer is to have car vacuum done before delivering the car. Not sure if it’s a valid request. More

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I have dealt with Princeton Mercedes for many years and have always been pleased with their customer service. Tom Knoblaugh Jr got me the GLE that I wanted and the buying process was easy as well as great have always been pleased with their customer service. Tom Knoblaugh Jr got me the GLE that I wanted and the buying process was easy as well as great communication throughout the process. Robert Lisi was extremely patient and helpful when showing me the features of the GLE. The service department is always helpful and Brian McCoy is excellent to deal with! . More

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Your customer service has greatly improved from when I first started bringing the company vehicle in for service. The service writer Brian that I have now is much better than the other person. He is a p first started bringing the company vehicle in for service. The service writer Brian that I have now is much better than the other person. He is a people person and takes the time to understand what's going on with the car. More

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Nick and Brian in svc are rock stars as usual. They do anything to accommodate the car owners. Very difficult software update which was corrupt and wiped out my whole system. Both worked very h They do anything to accommodate the car owners. Very difficult software update which was corrupt and wiped out my whole system. Both worked very hard along with the svc guys to figure out the problem, strip out all the bad doftware and reinstall. More

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Service was great. Had all tires replaced and wheels aligned + breaks replaced. One issue was a loaner car which had a damaged tire. Had all tires replaced and wheels aligned + breaks replaced. One issue was a loaner car which had a damaged tire. More

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Brian was very diligent and thorough in diagnosing the check engine light on my 2024 GLC. It restored my confidence in my brand new vehicle! check engine light on my 2024 GLC. It restored my confidence in my brand new vehicle! More

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I had a difficult mechanical issue that required escalation within the MB engineering section. Brian McCoy was on it every step of the way. He was responsive, pro active, provided regular updates a escalation within the MB engineering section. Brian McCoy was on it every step of the way. He was responsive, pro active, provided regular updates and saw the matter through to a successful resolution. And, he and the dealership followed up after service to ensure everything was working properly. More

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Great experience as always. They communicate well and I always feel they have my best interests in mind. They communicate well and I always feel they have my best interests in mind. More

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Great service. Efficient, professional and reliable. I would definitely recommend going there again. Thank you for all your help Efficient, professional and reliable. I would definitely recommend going there again. Thank you for all your help More

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Always a pleasure working with Brian McCoy. Assigned tasks completed quickly and accurately. Very satisfied. Assigned tasks completed quickly and accurately. Very satisfied. More

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