Brian McCoy | Page 2

Jeff Hirthler and the entire service staff are excellent and responsive to my car’s needs. Their work is always done right and on time. and responsive to my car’s needs. Their work is always done right and on time. More

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Service was great (A1- 5 year service), car is running really well. I would ask the Dealer to update the waitng area so it could be easier to work remotely while I wait. really well. I would ask the Dealer to update the waitng area so it could be easier to work remotely while I wait. More

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Mr. McCoy is one of the best service advisor at Mercedes-Benz of Princeton. He always pays attention to the details and gets the job done. He keeps you updated throughout the process. Mercedes-Benz of Princeton. He always pays attention to the details and gets the job done. He keeps you updated throughout the process. More

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Brian McCoy in service is always accommodating and easy to work with when car problems arise. Great trouble shooter, hard worker, and always courteous. to work with when car problems arise. Great trouble shooter, hard worker, and always courteous. More

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Brian was extremely helpful in resolving all the issues satisfactorily. I also appreciated the complimentary multi point checking which ensured that the vehicle was in good condition. satisfactorily. I also appreciated the complimentary multi point checking which ensured that the vehicle was in good condition. More

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I always bring my car for service here. Everyone is very friendly and professional. Brian is excellent to deal with. He was very patient discussing the items included in my service and the Everyone is very friendly and professional. Brian is excellent to deal with. He was very patient discussing the items included in my service and the cost as well as the items recommended as a result of the service. He was honest about high and lower priority items. Communication and updates of completion of the service were excellent! More

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Excellent service - took the time to also handle a recent recall which I had not yet been informed of; provided loaner vehicle as they knew the recall and regular maintenance would take longer than was origi recall which I had not yet been informed of; provided loaner vehicle as they knew the recall and regular maintenance would take longer than was originally schduled. More

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the scheduling was quick. Upon arrival the explanation on what requires for better performance and the cost was explained well. Upon arrival the explanation on what requires for better performance and the cost was explained well. More

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Brian McCoy was excellent. Helped me make a sound decision on repairs to my high mileage SUV. Helped me make a sound decision on repairs to my high mileage SUV. More

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I would not recommend this dealership. While fixing my car's heat, they made to get the battery replaced which was not required at all. And the way they handled this issue was not satisfac While fixing my car's heat, they made to get the battery replaced which was not required at all. And the way they handled this issue was not satisfactory at all. Funny thing is that they told me that the jump start in Mercedes may not always work...lol...Its very frustrating and disappointing... More

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