Brian Moore | Page 3

Beck Nissan responded

Thank you for taking the time to share your experience, Tony. We're sorry to hear about the frustration you've had with both the oil change reminder not being reset and the ongoing issue with your Frontier's center console. We understand how disappointing it is to still be waiting for a resolution. I've shared your concerns with our Service Manager, and he will be reaching out to you by the end of the day today to discuss both issues and work toward a resolution. We appreciate your patience and the opportunity to make this right. If there's anything else I can assist you with, please don't hesitate to contact me directly at (386) 328-0344, ext. 135. Whether it's related to this visit or any future experience at one of our dealerships, I'm always happy to help in any way I can. Thank you, Carole Mahanes Customer Experience Coordinator

Beck Nissan responded

Thank you for the kind words, Loretta! It's great to hear you've had consistently positive experiences with our team. We believe the little things matter, from providing helpful service to maintaining a welcoming environment, so it's nice to know those efforts don't go unnoticed. We appreciate your support and look forward to your next visit. — Carole M

Beck Nissan responded

Thanks for sharing this! We know not everyone has time to plan service days in advance, so it's great to hear our team has been able to get you taken care of when you stop by. We appreciate you choosing Beck and look forward to helping keep your vehicle running its best whenever you need us. — Carole M

Beck Nissan responded

Thank you for taking the time to leave us a review, Jessica. We're glad you were able to get your battery replaced the same day and, even better, that everything has been working well since. We appreciate your patience during the wait and your trust in Beck. Thanks again for your business, and we look forward to seeing you next time. — Carole M

Beck Nissan responded

Thank you for sharing your experience. We're glad everything was completed promptly and that you were happy with the work. It's great to hear the shuttle service was helpful—many customers are surprised by how far we're able to assist, and we're happy we could make the trip from Crescent City a little easier. Most importantly, we're pleased that you felt well taken care of throughout the process. Thank you for your trust and for choosing us. — Carole M

Beck Nissan responded

Thank you for your feedback. We're pleased to hear that you've had a great experience with our Service Department. We appreciate the conversation you had with Jesus regarding your concerns about the Sales experience. Strong communication before, during, and after the sale is important, and feedback like yours helps us evaluate where we can improve. We hope to have the opportunity to earn your confidence and assist with your vehicle needs again in the future. Thank you for taking the time to share your perspective and for speaking with us directly. — Carole M

Beck Nissan responded

Thank you for the thoughtful review! We're glad you noticed the quality of the products we use and the effort our team puts into providing a smooth service experience. We appreciate your trust and look forward to helping keep your vehicle running its best. — Carole M

Beck Nissan responded

Thank you for the review, John. We're happy to hear our team made such a positive impression. Simple things like being welcoming, helpful, and taking the time to accommodate our customers can make all the difference, and we're glad that was your experience. Your appreciation means a lot to us. — Carole M

Beck Nissan responded

Thank you for the review! It's always nice when we can take care of more than one item during the same visit and save our customers some extra time. We're glad your service and recall work were completed without a long wait or any added hassle. We appreciate you choosing Beck and look forward to helping you again when needed. — Carole M

Beck Nissan responded

Thank you so much for the positive feedback, Kathy! We're thrilled to hear that you were satisfied and pleased with our service on your 2023 Titan. It was a pleasure working with you and we look forward to helping you in the future!"