Brian Nascarella | Page 8

A very satisfying car buying experience at Falmouth Toyota! From the moment you walk in the door, every member of the Falmouth Toyota staff was friendly and helped me with my vehicle purchase decision. Brian N From the moment you walk in the door, every member of the Falmouth Toyota staff was friendly and helped me with my vehicle purchase decision. Brian Nascarella took the time to listen to my needs and found an outstanding vehicle which could provide it. No fast pace sale, no hurry up, just honest advice that allowed me to decide quickly. The importance of a no-pressure sale is critical to a senior citizen who has so many options to evaluate before a purchase like this. Brian made sure I had several options to select and he answered a LOT of questions. Once we decided on the right Toyota vehicle, Brian introduced me to John O'Keeffe for planning my financial program. Again, Falmouth Toyota has some outstanding personnel who work with you to achieve the best payment plan and protection for your new car. John O'Keeffe helped me to navigate the numerous options with ease and again offerred this information that allowed me to select what was best for my situation. No pressure, no hand wringing, just honest up front information that made this car purchase the easiest I have ever made. I have made a LOT of automobile purchases in my life. Falmouth Toyota helps the consumer to find the best product and the best way to finance and care for the vehicle. All done with a very friendly atmosphere as though you, the consumer were part of this great family. Brian Nascarella and John O'Keeffe proved to me that the what this dealership advertises on local radio announcements is 100 percent reality. I would recommend purchasing a vehicle from Falmouth Toyota to anyone who dislikes high pressure tactics or a reluctance to give you the answers you need. Falmouth Toyota has some original, sincere and helpful ambassadors who know how to help you buy a car. One last word on what a great dealership can do for the consumer. I owned an older Toyota Highlander which Falmouth Toyota maintained for years for our family. It is never easy to say goodbye to a trusted friend. That day always comes when the old friend has done its best in protecting you. Taylor Voner, our Service Manager, has been our go to guy in keeping our car running perfectly. Taylor is that kind of guy who can advise you when it might be time to consider a new vehicle. He worked out a plan to repair our car that would continue to make it safe at a manageable cost for us. The decision continued to come back to the emotional attachment we have with our cars and the reality of aging. Taylor Voner helped us to make that transition. Another great Toyota Ambassador for the consumer who needs help. More

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Great place to do business Falmouth Toyota is a great place to do business. There is no pressure and they will work with you anyway that they can. The place has defiantly change Falmouth Toyota is a great place to do business. There is no pressure and they will work with you anyway that they can. The place has defiantly change from the Little store in East Falmouth. Brian listened to what I was looking for and I know he will get back to me. I have bought other cars from Brain with no issues at all. More

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every went great buying car I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 ye I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 years , More

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Elegant! After enduring an absolutely excruciating experience at Chambers Lexus Hingham, I returned to Falmouth Toyota where we have purchased two cars in the After enduring an absolutely excruciating experience at Chambers Lexus Hingham, I returned to Falmouth Toyota where we have purchased two cars in the past. Although I thought I was interested in my third Lexus, there weren't many to choose from at Falmouth. I looked at a couple of very low miled Camry's. Although "OK", I mentioned to Brian my salesman, "I wish I liked this car more." My issue was a 4 rather than a 6 cylinder. Brian suggested an Avalone. I test drove one, it was great and I was ready to buy. No pressure, Brian just solved a problem. We discussed the deal and said I wanted to think about it...no problem said Brian...again, elegant! I called back with a small adjusted counter offer which was immediately accepted. I went back the next day and made the purchase. I mentioned to Brian that there were no floor mats in the car or truck. He said that they were probably thrown our when the car was reconditioned. 5 days later, new factory made Toyota Avalon mats arrived at my door. Once again, elegant! Overall, a GREAT experience, a very fair deal with excellent customer service all the way around. More

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Only place I would buy a car on Cape Cod Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to servic Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to service my vehicles. Last car I purchased was 10 years ago and can you imagine I dealt with the same sales rep and sales manager as then. Dealing with the same service staff for over 12 years. Do not find that very often in today's business. They are never pushy and do not over sell. Pricing I feel was fair, but did not go to any other dealers as I only would deal with Falmouth Toyota. It was a very positive experience. As far as the Toyota brand is concerned, 10 years says it all. Vehicle is still running with no problems with only routine maintenance needed. I traded in an 18 year old Tacoma that still has plenty of life left but wife wanted a SUV. More

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Quick And Easy This is our third vehicle bought from Falmouth Toyota. They have always been great to work with and know they will be there for us in the future. Tha This is our third vehicle bought from Falmouth Toyota. They have always been great to work with and know they will be there for us in the future. Thanks Again. More

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Great support in buying used Toyota After my car was totaled (not my fault) I needed to quickly find a suitable replacement used-car in my price-range. Salesperson Brian Nascarella was e After my car was totaled (not my fault) I needed to quickly find a suitable replacement used-car in my price-range. Salesperson Brian Nascarella was extremely helpful in showing me my options, enabling my to make a decision without any pressure whatsoever. This is the kind of customer-focused treatment that has made me a Falmouth Toyota customer for the past two decades. My experience with its service department has been universally excellent. More

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Awesome! Wonderful experience buying my car! Honest knowledgeable members of the Falmouth Toyota team! Would recommend this dealer to all my family and friends Wonderful experience buying my car! Honest knowledgeable members of the Falmouth Toyota team! Would recommend this dealer to all my family and friends and in fact I have! More

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A dealership that is comfortable to deal with. Have bought from several other dealers before and non compare with the friendly no pressure sales that I received at Falmouth Toyota. Will always retu Have bought from several other dealers before and non compare with the friendly no pressure sales that I received at Falmouth Toyota. Will always return to this dealership for sales and service. Louie More

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Extraordinary service department and reasonably priced For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thoro For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thorough, patient and no ego. The team did a great job servicing the car and the pricing was spot on. They don’t overcharge their customers for service because they want to build a relationship so you come in and buy and service cars. Also they have great retention with their staff. Their set up is remarkable because you just drive in. The garage doors are automatic and superfast and immediately you are greeted. They have several waiting room areas so you can work quietly relax or enjoy TV. The Caliber of the experience at this dealership actually even exceeds what I’ve experienced in the cities. More

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