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Brian Pena
Brian Pena at Biggers Chevrolet

Brian Pena

Service Consultant

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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4.7
39 Reviews

Dealership Experience

5 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.7

39 Reviews

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39 Reviews of Brian Pena

September 04, 2026

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Employee Rating

The employees at Biggers are always friendly and helpful. The only place I bring my car. More

by caseymw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 29, 2026

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Employee Rating

Not prepared for proper customer service. three day to do a 5to8hr repair.unaceptable. second time for me More

by thkeller80
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Sep 01, 2026

Biggers Chevrolet responded

Thank you for sharing your feedback. We’re sorry your repair took three days to complete, especially when you were expecting a much shorter turnaround time. We also understand your frustration that this is the second time you’ve experienced a delay with us. Regardless of the circumstances surrounding a repair, we know how important accurate expectations and clear communication are when a customer is without their vehicle. We appreciate your feedback and will use it to help us improve our scheduling, turnaround times, and communication with our customers.

August 28, 2026

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Brian was very professional and took care of my truck The dealership was very clean More

by CERASAMJ
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2026

Biggers Chevrolet responded

Thank you for the fantastic 5-star review! We’re glad Brian provided professional service and took great care of your truck. We’re also happy to hear you appreciated the cleanliness of our dealership. We’ll be sure to share your kind words with Brian and the team. Thank you for choosing Biggers!

August 21, 2026

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Employee Rating

I always make an appointment and always try to be there 15 minutes early. I was greeted promptly and told he would finish the customer before me and then check me in. It was only a couple of minutes and th More

by fkelly1944
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Service Communication
Recommend Dealer
Yes
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Aug 27, 2026

Biggers Chevrolet responded

Thank you for the wonderful 5-star review! We’re glad to hear you were greeted promptly, kept informed about your vehicle’s current and future service needs, and even had your service completed ahead of schedule. Providing an efficient and informative experience is exactly what we strive for. We truly appreciate your trust in Biggers and look forward to seeing you at your next visit!

August 20, 2026

Dealership Rating
Employee Rating

Brian is great to work with. His communication was outstanding throughout the entire maintenance process today. More

by saleselgin
Recommend Dealer
Yes

Other Employees Tagged: Brian Pena

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Aug 27, 2026

Biggers Chevrolet responded

Thank you for the fantastic 5-star review! We’re so glad Brian provided outstanding communication and made your maintenance visit a great experience from start to finish. We’ll be sure to share your kind words with him. Thank you for trusting Biggers with your vehicle—we look forward to seeing you again!

August 18, 2026

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Employee Rating

Biggers is the best. I’ve bought 5 cars there. You can always count on them for courtesy and commitment with them More

by thelmayoung25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Leichter, Mike Dellas, Mike Matthews, Yari Arredondo, Rebecca Proctor, Jill Hogue

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Aug 19, 2026

Biggers Chevrolet responded

Thank you for your incredible loyalty and for choosing Biggers for five vehicles! We truly appreciate the trust you’ve placed in our team over the years. It means so much to know that you can always count on us for courteous, committed service. We’re grateful to have you as part of the Biggers family and look forward to serving you for many more years to come!

August 16, 2026

Dealership Rating
Employee Rating

He let me vent about my car troubles and answered all my questions. Super friendly and communicative. More

by Mirandaurd24
Recommend Dealer
Yes

Other Employees Tagged: Brian Pena

Print
Aug 19, 2026

Biggers Chevrolet responded

Thank you for the wonderful review! We’re glad our team took the time to listen, answer all your questions, and keep you informed throughout the process. Providing friendly and communicative service is what we strive for every day. We truly appreciate you choosing Biggers Chevrolet!

August 16, 2026

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Employee Rating

Brian was very helpful and listened to what I needed. Very helpful with working with my warranty. More

by BJAROSZ64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 19, 2026

Biggers Chevrolet responded

Thank you for the great review! We’re glad to hear Brian was helpful, listened to your needs, and made the warranty process easier for you. We truly appreciate your trust in our team and thank you for choosing Biggers Chevrolet!

August 15, 2026

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Employee Rating

Came in for a regular oil change and the job was done way sooner than expected. Great job as always! More

by 37MALIK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yari Arredondo

Print
Aug 19, 2026

Biggers Chevrolet responded

Thank you for the great review! We’re glad we could get your oil change completed sooner than expected and make your visit quick and convenient. We truly appreciate your continued trust in our service team and look forward to seeing you again. Thank you for choosing Biggers Chevrolet!

August 09, 2026

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Employee Rating

My daughter brought my truck in for an oil change and was treated very professionally. Thanks guys for the great service! More

by TBYRNE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Dellas, Mike Matthews, Yari Arredondo, Rebecca Proctor, Jill Hogue

Print
Aug 10, 2026

Biggers Chevrolet responded

Thank you. We Aim to Please. Have a Great Day.

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