Brian Reeves | Page 3

No pressure from saleman Friendly atmosphere even managers Great price Would not shop anywhere else managers Great price Would not shop anywhere else More

by outlawchevelle1970 Verified Customer Verified Customer

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My wife and I had an amazing experience when purchasing a Jeep Grand Cherokee Limited. The staff was so friendly and really worked with us to get us our dream truck. Truly wonderful experience ! Steve was so Jeep Grand Cherokee Limited. The staff was so friendly and really worked with us to get us our dream truck. Truly wonderful experience ! Steve was so amazing along with all the others we worked with. More

by davemurray0617 Verified Customer Verified Customer

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Second time leasing with Justin, will be back in two years for our next lease or purchase. He is very personable, knowledgeable and professional. years for our next lease or purchase. He is very personable, knowledgeable and professional. More

by corytwibell Verified Customer Verified Customer

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Adam and Brian were professional, courteous and overall excellent. They never pressured us and made us feel very comfortable. I would definitely go back. excellent. They never pressured us and made us feel very comfortable. I would definitely go back. More

by jangelo1909 Verified Customer Verified Customer

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Brian Cosgrave and Brian the Manager were great. Such an easy process, great price and attention to detail. Lester Glenn does it right! Such an easy process, great price and attention to detail. Lester Glenn does it right! More

by Andy Hamelsky Verified Customer Verified Customer

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I found this dealership to be above the standard when it comes to service and pricing. comes to service and pricing. More

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Very upset , because I was a dedicated customer for over 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2- 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2-3 weeks it was having major problems so I brought it back and I no longer wanted it. Being have spent just over 50k for it. I decided on spending close to another 20k and buying a Brand new 2022 Ram Laramie Hemi 5.7. I absolutely love the truck, after 1 year I put about 4,500 miles on it and decided to take it for 1st service, since I get 4 free in first 2 years. I also wanted my tires rotated so I do need to go back in another 2,500 miles. You would think after being a dedicated customer and what I went through getting a lemon Grand Cherokee and still staying with them and spending another 20k that they would at least take care of my tire rotation. But No they wanted to charge me $40 to rotate the tires and gave me a song and dance about why they would not do that for me. To me that is Very Poor customer service and satisfaction after buying a $70,000 truck and only looking to have tires rotated while I was there for my 1st oil change at 4,500 miles in 1st year. They would not do it and said sorry we will not do your tire rotation unless I pay for it. Maybe some may find that ok, but after what I went through with the Grand Cherokee ,they could have at least rotated my tires at no charge to keep a happy customer. I am not happy because of this and will have to go to a friends shop now to rotate them when I have time . It is not the $40 to do the rotation it is the principal of what I went through and I feel it would have been the right thing to do. So I find Lester Glenn just like all the other dealers , when I thought they stood above the rest for customer satisfaction , but apparently not . Once they get the sale they do not care about doing the right thing for its customers. I will no longer deal with them other than my free oil changes and then off to Pine Belt or another dealer when I trade it in next time around since it seems Lester Glenn is not any better than the rest of them , when for years I thought they were better than the rest. It is a principal thing and nothing more. Do the right thing or lose a dedicated customer. So they chose to no care about what I had to say and like I said earlier just throw me a song and dance about $40 So I rate them 2 stars . Funny how they take your money and soon as they get the sale they could care less about keeping a customer satisfied . More

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Zack was very helpful in helping me choose the vehicle I needed. This is the second car I’ve purchased from Zack and Lester Glenn Jeep. They were great both times and I’ll continue to purchase my vehicles f needed. This is the second car I’ve purchased from Zack and Lester Glenn Jeep. They were great both times and I’ll continue to purchase my vehicles from them More

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Very professional and up front. Best experience at a dealership that I had ever had. Wasn’t pressured at all. The staff kept offering my wife, son, and I goodies. I was even offered Best experience at a dealership that I had ever had. Wasn’t pressured at all. The staff kept offering my wife, son, and I goodies. I was even offered a fresh slice of pizza from the managers pie that he ordered. Will definitely continue my business with the dealership. Awesome staff! My wife and I can’t thank you enough. So to Adam and the rest of the staff, my wife and I will see you soon. Thank you so much. More

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Nice and friendly people. Zach and both sales managers as well as the finance guy are good people. Fair pricing, I came here after visiting other dealers for same vehicle and this place was able to get me at well as the finance guy are good people. Fair pricing, I came here after visiting other dealers for same vehicle and this place was able to get me at the price I was looking for whereas other dealers were quoting double the price. I’d recommend these guys. More

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