Brian Reeves | Page 8

Very upset , because I was a dedicated customer for over 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2- 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2-3 weeks it was having major problems so I brought it back and I no longer wanted it. Being have spent just over 50k for it. I decided on spending close to another 20k and buying a Brand new 2022 Ram Laramie Hemi 5.7. I absolutely love the truck, after 1 year I put about 4,500 miles on it and decided to take it for 1st service, since I get 4 free in first 2 years. I also wanted my tires rotated so I do need to go back in another 2,500 miles. You would think after being a dedicated customer and what I went through getting a lemon Grand Cherokee and still staying with them and spending another 20k that they would at least take care of my tire rotation. But No they wanted to charge me $40 to rotate the tires and gave me a song and dance about why they would not do that for me. To me that is Very Poor customer service and satisfaction after buying a $70,000 truck and only looking to have tires rotated while I was there for my 1st oil change at 4,500 miles in 1st year. They would not do it and said sorry we will not do your tire rotation unless I pay for it. Maybe some may find that ok, but after what I went through with the Grand Cherokee ,they could have at least rotated my tires at no charge to keep a happy customer. I am not happy because of this and will have to go to a friends shop now to rotate them when I have time . It is not the $40 to do the rotation it is the principal of what I went through and I feel it would have been the right thing to do. So I find Lester Glenn just like all the other dealers , when I thought they stood above the rest for customer satisfaction , but apparently not . Once they get the sale they do not care about doing the right thing for its customers. I will no longer deal with them other than my free oil changes and then off to Pine Belt or another dealer when I trade it in next time around since it seems Lester Glenn is not any better than the rest of them , when for years I thought they were better than the rest. It is a principal thing and nothing more. Do the right thing or lose a dedicated customer. So they chose to no care about what I had to say and like I said earlier just throw me a song and dance about $40 So I rate them 2 stars . Funny how they take your money and soon as they get the sale they could care less about keeping a customer satisfied . More

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Zack was very helpful in helping me choose the vehicle I needed. This is the second car I’ve purchased from Zack and Lester Glenn Jeep. They were great both times and I’ll continue to purchase my vehicles f needed. This is the second car I’ve purchased from Zack and Lester Glenn Jeep. They were great both times and I’ll continue to purchase my vehicles from them More

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Very professional and up front. Best experience at a dealership that I had ever had. Wasn’t pressured at all. The staff kept offering my wife, son, and I goodies. I was even offered Best experience at a dealership that I had ever had. Wasn’t pressured at all. The staff kept offering my wife, son, and I goodies. I was even offered a fresh slice of pizza from the managers pie that he ordered. Will definitely continue my business with the dealership. Awesome staff! My wife and I can’t thank you enough. So to Adam and the rest of the staff, my wife and I will see you soon. Thank you so much. More

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Nice and friendly people. Zach and both sales managers as well as the finance guy are good people. Fair pricing, I came here after visiting other dealers for same vehicle and this place was able to get me at well as the finance guy are good people. Fair pricing, I came here after visiting other dealers for same vehicle and this place was able to get me at the price I was looking for whereas other dealers were quoting double the price. I’d recommend these guys. More

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Zachary worked hard to facilitate our trade-in and sale. Very nice and knowledgeable. Great working with him. Very nice and knowledgeable. Great working with him. More

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Zach was great. He spent a lot of time with me in the lot making sure i found what i was looking for. Very simple, upfront, and painfree negotiating process. I changed cars midway and they were happy to acco making sure i found what i was looking for. Very simple, upfront, and painfree negotiating process. I changed cars midway and they were happy to accommodate. Would highly recommend zach and Lester Glenn. More

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Zach made both mine and my girlfriend's time at the dealership very relaxed and an all around great experience. He was able to help my girlfriend right away with buying her lease while at the same time dealership very relaxed and an all around great experience. He was able to help my girlfriend right away with buying her lease while at the same time he found a truck of my liking and made the whole process very quick, easy and done very professionally. I highly recommend working with Zach if you're in the market for a new car! More

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We drove an hour to see a specific vehicle that was a new lease return and Zach was able to have the car detailed and ready for me to see. They were very accommodating and even stayed after hours to help us lease return and Zach was able to have the car detailed and ready for me to see. They were very accommodating and even stayed after hours to help us process the purchase. The level of service is above and beyond. I definitely would go back for a future purchase. More

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Our start with Lester Glenn did not begin on the best foot. The internet department was less than accommodating and welcoming as they refused to give us any information over the phone. As serious buyers foot. The internet department was less than accommodating and welcoming as they refused to give us any information over the phone. As serious buyers in the market for a 2021 Dodge Charger Scat Pack Wide Body we drove an hour to get the information we needed. We were given the information the car we wanted was on site. To our disappointment the car was not there. Zach's over friendly, welcoming and accommodating personality completely changed our experience from frustrating at best to enjoyable. We did have to wait for the car to be delivered but Zach was there every step of the way and kept in communication with us even on his days off. On the day of delivery Zach was scheduled off. He made it a point to meet us at the dealership to personally deliver the car. I cannot say enough positive words about his superior level of customer service. If you are shopping for a new car Zach needs to be your go to guy! Thank you Zach for your patience and professionalism the car is gorgeous. Michelle and Dan More

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Zack was absolutely amazing to work with ! He made sure I felt comfortable during the whole buying process, from the moment my family and I stepped in to Lester glen to the moment we left we knew we were in felt comfortable during the whole buying process, from the moment my family and I stepped in to Lester glen to the moment we left we knew we were in good hands! Not only did he take the time to let me test drive and explain the cars features, he then asked me what I was looking for not only in the car but also in the interior and exterior as well, a question I have never been asked before , he then took me to a different lot where more models were stored so I could visually see the differences of each car. I ended up liking two different models so Zack carefully drafted up two separate plans for me to look at and also went over each financial detail for both of them !! After deciding on one Zach made sure that I was comfortable with the number and did not give up on me when I was going back and forth on the monthly payment. He was extremely patient and attentive. After making the deal Zack noticed there was one small detail on the car that I was not in love with and he even took time to bring my car to the detailing shop and fix it for me. He even filled up my tank and mind you it was about 9:00 pm. The next day I received a follow up text message from Zack asking how my first drive was in my new car. My fiancé and I live 20 minutes out side of NYC, Zack made the process extremely easy and quick ! I will not be going anywhere else for my car needs. I will be making the hour and a half drive just to see Zack at Lester Glenn, if you see Zack you will not be disappointed ! He really is a great person to work with ! More

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