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Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer | Page 3

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
165 Reviews
4.9

165 Reviews

Write a Review

165 Reviews of Brian Shafer

October 05, 2024

Dealership Rating
Employee Rating

I haven’t received any service discount offers since Shottenkirk took over from Damson……. Thru email or otherwise! More

by ORALIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

October 05, 2024

Dealership Rating
Employee Rating

Service was great. Service was great. Service was great. Service was great. Service was great!! More

by PSWRLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Oct 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

October 04, 2024

Dealership Rating
Employee Rating

Very friendly staff. Clean workshop, appointment on time and problem fixed right the first time More

by OLDVINE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 24, 2024

Dealership Rating
Employee Rating

Alan and Brian have been my service advisors and they are both amazing! They have communicated thoroughly and supported me with good service through every issue that has come up with my 2019 TLX. More

by BERTAANDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

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Sep 25, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2024

Dealership Rating
Employee Rating

All service was handled perfectly. All service apponitments that I have had have been exceptional. Thank you. More

by SKOSLOW2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison, Kennie Conley, Kohler Damson , Andrew Austin

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Sep 20, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

September 19, 2024

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Employee Rating

The complete customer service we were shown during the purchase of a new RDX was outstanding. Travis was so easy to work with and so pleasant and informative. Kennie was very kind as well. Overall, it was More

by Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kennie Conley, Travis Vincent , Jason Petty

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Sep 20, 2024

Shottenkirk Acura Huntsville responded

Smith, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

September 17, 2024

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Employee Rating

I appreciate Bryan and that even though I arrived shortly before his lunch break he made sure things were square and the other guy did great and I was out quickly!! I loved the detailed tests and emails More

by JOHNANDSANDYCOLVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

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Sep 18, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 14, 2024

Dealership Rating
Employee Rating

Very great service department. Always prompt and courteous. I was planning to wait on my vehicle; however, needed to run a few errands. Brian didn't hesitate to get me a courtesy v More

by ERICASTURNER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Sep 16, 2024

Shottenkirk Acura Huntsville responded

ERICA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 11, 2024

Dealership Rating
Employee Rating

Car in for service for oil change. Oil pan bolt stripped previous oil change and services done. Made no mention of the oil pan bolt. Brought in my own oil and filter. Charged me almo More

by 127REDFERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alan Cornelison

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Sep 12, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-670-8180 and ask for one of our managers.

September 11, 2024

Dealership Rating
Employee Rating

They are polite and informative about my vehicle. Waiting area is clean and well stocked More

by SHERRYBERRY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

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Sep 11, 2024

Shottenkirk Acura Huntsville responded

SHERRY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

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