Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer | Page 7

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
165 Reviews
4.9

165 Reviews

Write a Review

165 Reviews of Brian Shafer

June 06, 2024

Dealership Rating
Employee Rating

Service was good and Brian was spot on with his assistancer. Pretty pricey but that's to be expected. The car feels and sound great. More

by WRSMYTHE
Recommend Dealer
Yes
Jun 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

June 05, 2024

Dealership Rating
Employee Rating

Have a maintenance issue on a 2022 Acrua purchased recently. I’m not sure if they are going to do what’s necessary to correct the problem. More

by RAYHROGERS54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

June 02, 2024

Dealership Rating
Employee Rating

Always receive excellent customer service and my brief interaction with service technicians has always been positive. Service advisors are are professional, helpful and knowledgeable. More

by PATRICKT.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

Jun 03, 2024

Shottenkirk Acura Huntsville responded

PATRICKT, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

June 01, 2024

Dealership Rating
Employee Rating

Great Service as always! Fast completion of the service. My service advisor (Brian) was excellent. More

by ANTHONY.GUILLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Shottenkirk Acura Huntsville responded

ANTHONY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

May 30, 2024

Dealership Rating
Employee Rating

Brian is a great customer service professional. He was kind, knowledgeable and courteous throughout the servive. More

by WILLYTSIMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Shottenkirk Acura Huntsville responded

WILLY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

May 29, 2024

Dealership Rating
Employee Rating

Great experience. The service dept scheduled me quickly and I brought it in the earlier. They were able to fit it in early. More

by REBAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 24, 2024

Dealership Rating
Employee Rating

The facility is convenient and clean, and they back up their promises with their service after the sale. I was worked in quickly and the car was turned around ahead of schedule. Brian Shafer took excellen More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Shottenkirk Acura Huntsville responded

Jim, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 23, 2024

Dealership Rating
Employee Rating

the service was outstanding. Very clean friendly people snacks was good car finished on time. More

by JJENNINGSOMEGA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

Brian was in place to greet me when I arrived. He asked if I wanted someone to drive me home while they researched my problem and found a solution. I accepted that offer and told him I needed my More

by JUDYYORK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Shottenkirk Acura Huntsville responded

JUDY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

May 03, 2024

Dealership Rating
Employee Rating

I have always had a great experience with the service department here at the Acura dealership. Everyone has always been super nice and very professional. More

by MYRA.PECK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Shottenkirk Acura Huntsville responded

MYRA, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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