Brian Skelton | Page 65

Excellence on all points I have worked with this dealership for slightly over a year now and they are excellent on all points of consumer contact. From Sales I've worked with I have worked with this dealership for slightly over a year now and they are excellent on all points of consumer contact. From Sales I've worked with Todd, Tony and Mark, Service I have worked with Brian, Greg and Walter, and Kevin in finance. Each of them have been very professional and truly showed a sincere interest in working with me with whatever I was there for at the time. The General Manager is visible at the site as well, Larry is actively working with the consumers that are at the dealership, he treats everyone like family and makes you feel welcome and at home. On top of that, they have a wide selection of cars available with new ones coming in constantly and a comfortable laid back feeling throughout the dealership. Be it new car purchase or service for one of the existing cars, they've got it covered!! Please note, I have interacted with most everyone at the dealership in one way or another and everyone is very easy to speak with and shows a sincere courtesy and caring for the dealership and their guests I have selected those that I have had the pleasure of working directly with during my visits More

by Ranzumze Verified Customer Verified Customer

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Great Service Very helpful, followed through with all my concerns and did a great job servicing my 2016 Subaru Outback. Had some added questions on the vehicle and Very helpful, followed through with all my concerns and did a great job servicing my 2016 Subaru Outback. Had some added questions on the vehicle and they listened and provided me the information needed. More

by Tinavolley Verified Customer Verified Customer

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Professional & Courteous I was promptly greeted as I drove into the Service Area. The Representative reviewed my service needs. I waited in the comfortable waiting room with W I was promptly greeted as I drove into the Service Area. The Representative reviewed my service needs. I waited in the comfortable waiting room with WiFi. They did run out of Donuts😨. My car was serviced in the time alloted. I added a car wash to my list this time. The car looked brand new. I don't think they shined the wheels as promised, however. More

by time4bren50 Verified Customer Verified Customer

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Very satisfied and happy with the service I received.. I came in for my 6,000 mile service and for them to go over the car as I was going on a road trip. They did an excellent job and also washed and clean I came in for my 6,000 mile service and for them to go over the car as I was going on a road trip. They did an excellent job and also washed and cleaned the interior. I had a blemish on my front drivers side fender and Brenden buffed it out for me. All the men in the. Service center were wonderful and a pleasure to deal with. More

by clschalles Verified Customer Verified Customer

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Excellent Care Always go to PR Subaru to service my new Outback as well as my previous one. Always get excellent service and attention to keeping my car in top runn Always go to PR Subaru to service my new Outback as well as my previous one. Always get excellent service and attention to keeping my car in top running condition. More

by NQR4 Verified Customer Verified Customer

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Awesome service! Brian, my service rep, is awesome. He went through every item on the 90,000 mile service that I needed now, need in the future, and what I already ha Brian, my service rep, is awesome. He went through every item on the 90,000 mile service that I needed now, need in the future, and what I already had done. He made notes to my account so if I get another service rep the next time, we know what is due. More

by TERRIESUE Verified Customer Verified Customer

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Quality work done on repairs Have been having all my services done at Lokey since moving here from Chicago Great service dept and sales dept as well just traded in my 2013 Outback Have been having all my services done at Lokey since moving here from Chicago Great service dept and sales dept as well just traded in my 2013 Outback w/136000 miles bought abused 2015 this week with23000 miles and am hoping to have as good luck as I did with last Outback Todd did his best to make sure I got the best deal possible thanking all staff involved with this transaction GREAT JOB and looking forward to service done in the future More

by diverdutch Verified Customer Verified Customer

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Average I have seen better service centers. No one is out front to greet you unless you are looking to buy a car. Two times I have taken the car to get deta I have seen better service centers. No one is out front to greet you unless you are looking to buy a car. Two times I have taken the car to get detailed at 135 dollars a visit and both times the car was brought back to me still dirty. I left the car overnight and did not get the car back until 5pm. A call informing me of the status at some point would have been nice. Instead I called them around 2pm to find out when or if the car was done yet. I do not live close to this location and had to race to the shop before the service rep left for the day, they did not finish the car until the service center was closing. As for the detail, I would not have cared if it was just a car wash but the rep had informed me that it was to be detailed to a show room finish. Both times I got the car back with leaves still in the window and in the trunk doors. The second time some kind of oil was used on the leather and it was dirty. It was like someone used a dirty rag or just rubbed the existing dirt around with oil. Maybe they just sprayed it with oil and never wiped it down, not sure. If you wiped your finger across the leather it was gritty and a residue of oil and black dirt was left on your hand. I showed the rep and he asked "is there anything we could do?" not what I was looking for. Sales reps are nice but nothing above average about this particular dealership. I am not a huge Ford fan but if you want to see an above average service center, check out Karl Flammer Ford. Had to take my company vehicle there once and I was amazed at how friendly and awesome the service was. A young man greeted me as I pulled in followed by a rep who quickly took my information down, showed me to the doughnuts, coffee and TV. I was up and running in a reasonable amount of time, while updating me on its status through the duration of the visit. More

by lang831 Verified Customer Verified Customer

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Fast and accurate service, Service was started on time and completed in a very timely manner. The guys at the service desk was great. The coffee and donuts were great as well. Service was started on time and completed in a very timely manner. The guys at the service desk was great. The coffee and donuts were great as well. More

by GLYONS11 Verified Customer Verified Customer

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Pleased with the service manager Disappointed with the service tech who changed the oil and didn’t tighten the drain plug or check for leaks. Unfortunately had to return again Disappointed with the service tech who changed the oil and didn’t tighten the drain plug or check for leaks. Unfortunately had to return again More

by BALLYHACKBOY Verified Customer Verified Customer

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