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Brian Sullivan

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Brian Sullivan

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Brian Sullivan | Page 2

Service Advisor

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

280 Hyatt Creek Rd.
Waynesville, NC 28786

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4.7

25 Reviews

Overview Reviews (25) Inventory (192)

4.7

25 Reviews

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25 Reviews of Brian Sullivan

February 25, 2024

Dealership Rating

Employee Rating

Friendly personnel and fast to get you an appointment . Keeps you updated on your vehicle Keeps you updated on your vehicle More

by joann.anders

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Blanton

Helpful 0

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Feb 26, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

joann.anders, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 08, 2024

Dealership Rating

Employee Rating

We had great service considering we didn't have an appointment. Highly recommend going there. appointment. Highly recommend going there. More

by URNWORKS

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Feb 12, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

URNWORKS, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 07, 2024

Dealership Rating

Employee Rating

I am extremely happy with the immediate attention and the quality of service we received! quality of service we received! More

by bobbilou55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 07, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

bobbilou55, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 05, 2024

Dealership Rating

Employee Rating

Up front, honest. From the sales department to the service department we are very pleased. From the sales department to the service department we are very pleased. More

by rossc5eng

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Nathan Frattini

Helpful 0

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Feb 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

rossc5eng, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 04, 2024

Dealership Rating

Employee Rating

Always excellent. People care about your problem and want to get it fixed in short order. People care about your problem and want to get it fixed in short order. More

by NCCAL2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Sullivan

Helpful 0

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Feb 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

NCCAL2, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 03, 2024

Dealership Rating

Employee Rating

The service advisor was friendly and helpful. But I came in for an oil change an tire rotation. it took 2 hours! But I came in for an oil change an tire rotation. it took 2 hours! More

by kasey.sullivan

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Sullivan

Helpful 1

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Feb 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Kasey.Sullivan, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

January 26, 2024

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Employee Rating

Dropped SUV off at 9AM. Oil change and tire rotation went with no problem I assume. Told my wife to pick up the suv when they call the job is done. Got home at 5:30, no car, Oil change and tire rotation went with no problem I assume. Told my wife to pick up the suv when they call the job is done. Got home at 5:30, no car, no call she said. We rushed to the dealership. 6:05PM SUV parked outside the service doors. Service staff gone. Went inside and met with sales staff. Went to the back, by miracle the service cashier is leaving late and walking out the door. She was kind enough to return behind the counter, find the keys, print the no charge, under warranty papers. Went to the SUV, vehicle unlocked, with our ottoman we picked up from the store that morning on the way to the dealer. $900 price tag, to be in car all night unlocked. More

by PIERRE214

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Sullivan

Helpful 1

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Jan 29, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

PIERRE214, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

January 17, 2024

Dealership Rating

Employee Rating

Super fast and effective at finding the issues causing and preventing any future issues as well and preventing any future issues as well More

by natpatrick116

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Donnie Williams

Helpful 0

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Jan 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

natpatrick116, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 17, 2024

Dealership Rating

Employee Rating

Very friendly, helpful and knowledgeable. Nathan Patrick and Paul were willing to work me to ensure I got what I was looking for in a truck. Nathan Patrick and Paul were willing to work me to ensure I got what I was looking for in a truck. More

by ritchiewester

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenni Rish, Nathan Frattini, Nathaniel Patrick

Helpful 0

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Jan 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ritchiewester, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 15, 2024

Dealership Rating

Employee Rating

They bought my car for $16,000 then listed it for $25,000. I was ran around to look at vehicles just to be told they were not available. A lot of my time was wasted. $25,000. I was ran around to look at vehicles just to be told they were not available. A lot of my time was wasted. More

by MASTERWILL340

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Sullivan

Helpful 0

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Jan 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MASTERWILL340, We sincerely appreciate you taking the time to share your experience at Autostar USA. Your feedback is vital in helping us improve our services. We understand that financial matters are of utmost importance, and we apologize for any confusion that may have arisen. Please know that we are committed to ensuring accurate and transparent transactions for all our customers. If you have any further questions or would like to discuss your concerns, we are here to assist. Please feel free to reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

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