Brian Vincente | Page 156

The maintenance department is the best!!! They truly want to make you happy at the end of the day!! It’s Nice to walk out not angry!! want to make you happy at the end of the day!! It’s Nice to walk out not angry!! More

by str0804 Verified Customer Verified Customer

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The front staff is good, a few issues but nothing to lose any sleep over. Work done on my jeep was decent. But still having some problems with it any sleep over. Work done on my jeep was decent. But still having some problems with it More

by slddenson Verified Customer Verified Customer

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Great service Brian was extremely detailed in explaining what was going on wit my vehicle. Felt no pressure to do anything great customer service. Thanks what was going on wit my vehicle. Felt no pressure to do anything great customer service. Thanks More

by KTJMURRAY Verified Customer Verified Customer

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Great fast and efficient service! The staff was amazing and very helpful they got me in and out! I went in because of recall and they got in and out on an early Saturday morning! The best service ever!!! and very helpful they got me in and out! I went in because of recall and they got in and out on an early Saturday morning! The best service ever!!! More

by Nikita B Verified Customer Verified Customer

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Wish this dealer was just better. Time and again I’ve returned since they are nearest me. Time and again they disappoint. Service writers don’t seem particularly interested in your issue. You’ll ofte returned since they are nearest me. Time and again they disappoint. Service writers don’t seem particularly interested in your issue. You’ll often see them chatting amongst themselves while customers wait in line. Kevin (Ochoa?) is the only service rep who followed up and stood out as a professional. Appointments for even routine maintenance doesn’t seem to mean much as it’s no guarantee your vehicle will be seen in order. In fact, just recently was I made aware the service department cannot do in house wheel alignments so they send vehicles out for certain services. Don’t expect status updates though unless you repeatedly ask for them. The valet guys will literally pick up your vehicle and forget/ neglect to drive it back to you. I had to call the wheel shop the vehicle was dropped off at to confirm the service department picked it up. I was finally driven to my vehicle after waiting an additional 40 minutes after my service was completed and signed. Oh, and the issue wasn’t resolved so I had to reach out to JeepCares/ Wave to open a case. Not sure if it’s just a “Jeep thing” but even my best visits at this service department are objectively the worst dealer service experiences I’ve had in my 16 years of driving. Cannot in good conscience recommend this service department. Better off DIY or paying your local mechanic. More

by Mike L Verified Customer Verified Customer

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Apparently having an appointment does not mean anything at this place. It took an hour and a half for an oil change. Terrible customer service too when I told them I needed my car to get to work. They said at this place. It took an hour and a half for an oil change. Terrible customer service too when I told them I needed my car to get to work. They said it was done, next one out, and then it took 30 minutes to get it when I prodded them again. Sounds like more dishonesty to me. More

by asomekh Verified Customer Verified Customer

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The process from dropping off the car, they understood what I wanted, and I was clearly explained what was needed. Also the service timing was good. what I wanted, and I was clearly explained what was needed. Also the service timing was good. More

by CRAZEJOE61 Verified Customer Verified Customer

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My car was serviced efficiently as it always is. My only concern was that there were 2 customers not wearing masks and they still had their car serviced even though there was a sign saying " no mask, no ser concern was that there were 2 customers not wearing masks and they still had their car serviced even though there was a sign saying " no mask, no service". More

by tesorieroarleen Verified Customer Verified Customer

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They were curtious, kind and quick. Just how I would like my servicing to be. They did the six foot rule,and everyone had a face mask. Very good. my servicing to be. They did the six foot rule,and everyone had a face mask. Very good. More

by geemommy34 Verified Customer Verified Customer

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Great dealer to work with and knowledgeable staff. They are really great people to work with. Friendly and kind. They go out of their way to help a customer are really great people to work with. Friendly and kind. They go out of their way to help a customer More

by mauriceharounian Verified Customer Verified Customer

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