"Great Quick Lane service today!"
I got right in and right out very quickly using the Quick Lane for a recall repair on my Ford Fusion. Free popcorn to boot!
"Great people to deal with for a car purchase"
My salesperson was Brian Ward. The Manager that I worked with is Greg. They were both fantastic in providing me excellent customer service. They were attentive to my needs. They provided me a very fair deal on my car. They were very friendly and were quickly responsive when I needed to reach them. I would recommend this dealership and Brian Ward as a salesperson to anyone.
"A very pleasant experience"
My wife wanted a new car and she settled on a Focus SEL Hatchback. I called this dealership and spoke to Brian Ward. I explained what we would like and within 30 mins I had an email outlining everything we had discussed. When we got to dealership the car was sitting immaculate and ready to go. All paperwork was ready. Brian explained everything about the car.
The whole ecoerience was quick, thotough and pleasant. The best car buying experience, hands down.
We travelled 270 miles and it was well worth it ... Superb.
The sales people were great I never felt pressured in to byeing anything I really liked how friendly everyone was and willing to help out
"Pleasant experience from beginning to end"
I connected with Freeway Ford via Edmunds.com. I was looking for either a 2017 or 2018 Ford Escape. I heard from Brian Ward at Freeway Ford immediately. He was courteous, yet persistent. Brian was knowledgeable regarding the Escape levels and options. I believe I received a good deal on the 2018 Titanium I purchased from Brian, and he has been consistent on his follow up.
Other Employees Tagged:
Kim in Finance
"Nice experience "
Very friendly and efficient team! They listened to what we were looking and responded with the right truck at the price that we wanted to achieve.
Freeway Ford was great and Brian W. Was awesome. He help me pick out the right escape for me. That is the best suv for me and I can’t thank him enough.
"Thanksgiving breakdown "
My vehicle would not start Thanksgiving Day. I called ford road side had it towed to Freeway Ford. I came in the next morning and Matt the service advisor already had the car diagnosed and getting repaired under warranty and no charge to me. It was a quick and painless repair!
Other Employees Tagged:
Matt in service
"Good sales experience - bad warranty support"
- 2nd time Explorer owner
Purchased a 2017 Explorer Sport to replace my 2014 Explorer XLT that I also purchased at Freeway Ford. The 2014 Explorer XLT was underpowered and had premature rust which wasn’t covered by warranty because it hadn’t advanced to the point of perforating the metal. The rust would only continue so I decided to seek any support the dealer may offer.
The repurchase experience was good and so far my new Explorer has been a nice improvement. The one, and significant downside was that I was offered assistance to resolve my 2014 Explorer’s rust issue by Freeway Ford’s sales manager, Carlos but never really received any genuine help from him. He said that since I purchase my Explorer there he wanted to do what he could to help. That was unfortunately not what happened. I sent several emails and left multiple voicemails but Carlos never tried to contact me. Only after seeking a new vehicle to replace my prematurely rusting Explorer did I hear back from the dealership. Sales associate Brian Ward contacted me and he was helpful and professional and I received a fair value for my trade in with his help. I would have purchased elsewhere because of the poor experience I had with their sales manager, Carlos, but I didn’t want to hand off my rusting Explorer to someone else and also didn’t want to receive a smaller trade in value after notifying another dealership of the rust problem. I purchased a protective sealant for this vehicle so I’ll see how this one holds up. Overall the repurchase experience with Brian Ward was good but I can’t speak too highly of the warranty support I did not receive from Freeway Ford.
"Quick and pleasant "
- Michael Cull
I was contacted thru email that I could trade my car for a newer model..I called that day spoke to salesman and had a new car the next day it was that easy. The sales staff was easy to talk to and the process was very fast. I have purchased 2 vehicles and will continue to buy from freeway ford