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Brian Williams

Overview Reviews (411)

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Brian Williams

Brian Williams | Page 28

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.8

411 Reviews

Overview Reviews (411)

4.8

411 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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411 Reviews of Brian Williams

October 19, 2024

Dealership Rating

Employee Rating

The thing I like most about this service center is the honesty and transparency of the customer service team. I had taken my VW to another local dealer and while the work was done well, I learned to just honesty and transparency of the customer service team. I had taken my VW to another local dealer and while the work was done well, I learned to just double the time estimate they would provide. I would be told they could have the car back to me in 4 hours so I would make plans accordingly but then it would end up taking 8+ hours. As I told them, I wouldn’t care if you had initially told me it was going to take 8 hours but it’s incredibly frustrating to be told one time and have it be twice as long. Anyhow, that was my reason for the switch and I’ve been very happy with the honesty and transparency of this team, as well as the quality of the work performed. More

by TREY.MCCAVIT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Oct 21, 2024 -

Tynan's Volkswagen responded

Thank you for your fantastic review! We’re thrilled to hear that you appreciate the honesty and transparency of our customer service team. We understand how frustrating it can be when time estimates aren’t accurate, and we’re glad to know that our commitment to clear communication and quality work has made a positive impact on your experience. Your satisfaction means a lot to us, and we look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

October 19, 2024

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Employee Rating

The best service, friendly people I would like to have busy with Tynan in the future busy with Tynan in the future More

by POPADANIEL3000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Oct 21, 2024 -

Tynan's Volkswagen responded

Thank you for the wonderful review! We're delighted you had the best service and found our team friendly. We appreciate your trust in us and look forward to serving you at Tynan’s in the future! Jacqueline Goldsboro - Customer Care Coordinator

October 17, 2024

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Employee Rating

The experience was so bad I will never return to your dealership for service or anything else. I canceled my extended warranty, which cost me more than $1000. The service technician and service manager s dealership for service or anything else. I canceled my extended warranty, which cost me more than $1000. The service technician and service manager should be fired. More

by LORENK34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cauther Sekatawa

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Oct 18, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your feedback. While we understand your frustration, we ask that all interactions remain respectful to ensure a productive resolution for everyone. Regarding our shuttle service, we have a policy that limits drives to a specific radius. Unfortunately, we cannot accommodate trips beyond that, including your 38-minute request. Jacqueline Goldsboro - Customer Care Coordinator

October 17, 2024

Dealership Rating

Employee Rating

Kind, quick and professional. Really treated me well. Thank you, I’ll come back! I need to have a tune up soon! Really treated me well. Thank you, I’ll come back! I need to have a tune up soon! More

by CB3505

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Oct 17, 2024 -

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We're delighted you had a kind, quick, and professional experience with us. We're always here to treat you well and are glad to know you'll be coming back. Whenever you're ready for that tune-up, we’ll be happy to assist you! Jacqueline Goldsboro - Customer Care Coordinator

October 16, 2024

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It was a very helpful and quick service, price was reasonable and the employees were very kind. reasonable and the employees were very kind. More

by ADbigD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Wilkinson, Tom Romolo, Chris Myers, Jacob Abramson, Omar Hassanein, Gregory Alore, Justin Delgado II , Zachary Rutledge, Cauther Sekatawa

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Oct 17, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your experience! It's great to know that our team was kind and took good care of you. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

October 13, 2024

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Employee Rating

Everything was handled so well and taken care of so quickly! Definitely makes taking care of my car easy. quickly! Definitely makes taking care of my car easy. More

by Helena Nitz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Oct 15, 2024 -

Tynan's Volkswagen responded

Thank you for the great review! We’re happy to hear everything was handled quickly and efficiently, making car maintenance easy. We appreciate your trust and look forward to continuing to take care of your vehicle needs! Jacqueline Goldsboro - Customer Care Coordinator

October 13, 2024

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Employee Rating

They are aways very friendly with great service that is quick and very efficient and good in communication quick and very efficient and good in communication More

by Margit Sereny

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Calista Johnston

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Oct 15, 2024 -

Tynan's Volkswagen responded

Thank you for your kind review! We appreciate your support and look forward to continuing to serve you! Jacqueline Goldsboro -Customer Care Coordinator

October 12, 2024

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Employee Rating

Dealers sold me a warranty that other VW dealerships don’t accept. So that’s negative, but service center has always been genuine & dependable. don’t accept. So that’s negative, but service center has always been genuine & dependable. More

by CJGAUVAIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Oct 15, 2024 -

Tynan's Volkswagen responded

Thank you for your feedback. We're sorry to hear about the issue with your warranty and we will look into it. Please feel free to reach out so we can assist you further with the warranty concern. Jacqueline Goldsboro - Customer Care Coordinator

October 12, 2024

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Employee Rating

I am so glad to be part of Tynan's Volkswagen family. I love the 1st class service I am getting everytime. I love the 1st class service I am getting everytime. More

by TILAHUNMENBERE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Romolo, Omar Hassanein , Cauther Sekatawa

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Oct 15, 2024 -

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled to have you as part of Tynan's Volkswagen family and are glad you're enjoying our first-class service. We look forward to providing you with a great experience every time! Jacqueline Goldsboro -Customer Care Coordinator

October 11, 2024

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Employee Rating

Go to Emich VW to find the differences. Far better professional interaction with service consultant, they looked up my extended warranty, and sorted problem out immediately. Tynans seem Far better professional interaction with service consultant, they looked up my extended warranty, and sorted problem out immediately. Tynans seem to have disdain for service customers. More

by MLANGLEYADJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cauther Sekatawa

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Oct 15, 2024 -

Tynan's Volkswagen responded

Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide excellent service to all our customers and will review your concerns to improve our service. Jacqueline Goldsboro - Customer Care Coordinator