Brianna Jones
Brianna Jones at Granite Subaru

Brianna Jones

Service Appointment Coordinator

Granite Subaru

193 Lowell Rd
Hudson, NH 03051

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4.6
22 Reviews

Dealership Experience

2 yrs, 10 mos

4.6

22 Reviews

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22 Reviews of Brianna Jones

May 31, 2026

Dealership Rating
Employee Rating

Respectable anll the time and customer satisfaction focus easy to talk to and will work with you. More

by jojo.pineda
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Julia Angotti, Tim Prevett

Jun 02, 2026

Granite Subaru responded

Jojo, thank you for the nice review and kind words.

April 24, 2026

Dealership Rating
Employee Rating

I was provided with necessary work on my vehicle and I approved and called spoke to Brianna and she was very nice and said my car would be ready. She said it would be ready that same day. When I went to p More

by nascarmilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Granite Subaru responded

Thank you for the nice review and feedback. Brianna does a great job and she really works with customers on their budget requirements and needs.

April 12, 2026

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It was very helpful to have the needed work explained. The staff was very helpful too. More

by PATANDBILLNAGLE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tim Prevett, Jennifer Bisson

Apr 14, 2026

Granite Subaru responded

Thanks for the nice review and feedback. Our team truly does a a great job and we love hearing from satisfied customers.

April 08, 2026

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Employee Rating

I was very pleased with the overall service performed and with the service people involved. However, I Did not receive the full value of the coupon submitted. More

by sgb53@msn.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ernesto

Apr 09, 2026

Granite Subaru responded

Thank you for the review and feedback. If you have any questions on your coupon please reach out to CJ Gleason our Service Director.

March 26, 2026

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I am always impressed by the service department. They are always on top of my issues, when I come in. They keep me informed of the progress and the cost of the work. That's needed. I recommend brin More

by Mark
Service Price Transparency
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Recommend Dealer
Yes
Mar 27, 2026

Granite Subaru responded

Mark what a great review. We appreciate the kind words and your recommendations.

March 20, 2026

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Everyone is always friendly and knowledgeable. Help with any situation and always finds the best solution of fix. More

by AlexTrebek
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2026

Granite Subaru responded

Alex thanks for the nice review.

February 06, 2026

Dealership Rating
Employee Rating

As usual everyone I came in contact with was friendly and professional. Most notably was Ernesto who extended himself to ensure that a problem I was having with my vehicle was resolved to my satisfaction. More

by M-DHOWES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Walter Vartanian , Ernesto

Feb 10, 2026

Granite Subaru responded

Wow what a flattering review. Ernesto and Brianna truly exemplify what our goals are....to deliver an exceptional customer experience. Thank you for the nice review.

February 04, 2026

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Employee Rating

This dealership is not only the best Subaru dealership I have been too but the best car dealership. Great staff, services and amenities. Even staff that aren't taking care of me stop and say," Hey Doug how More

by DOUGIEV03052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Granite Subaru responded

WOW, what a flattering review. We appreciate the kind words and feedback. Our goal is to be the best for our customers!

January 20, 2026

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As always professional service. Excellent customer service with exceptional communication about needed repairs. Very happy with the entire experience More

by MNJ01803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Granite Subaru responded

We are so happy that our team wowed you! Thank you for the great review and feedback.

January 16, 2026

Dealership Rating
Employee Rating

Promised when I bought the Ram Truck that your service department would be able to perform any and all maintenance. Was told flat out that the service department was incapable and would not service my Ra More

by jamesl603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2026

Granite Subaru responded

We’re sorry for any frustration caused by the misunderstanding regarding service capabilities. While we are always happy to perform routine maintenance such as oil changes and basic fluid services, our facility is specifically designed and equipped for smaller import vehicles. Due to lift capacity, shop dimensions, and specialized tooling requirements for large domestic pickup trucks, we are unable to accommodate repairs beyond basic maintenance. We strive to be transparent about these limitations and regret if this was not clearly communicated, and we appreciate the feedback as it helps us improve how we set expectations going forward.

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