Brianna Jones | Page 3

The service center - I have no complaints. Everything I asked for was completed in less time than expected. Very satisfied. Two (very) minor complaints: 1) a couple of months ago I got a call Everything I asked for was completed in less time than expected. Very satisfied. Two (very) minor complaints: 1) a couple of months ago I got a call from the sales department. I was asked if I would like an in person tutorial on the various features of the car - at the time I said no because I was getting to know the car on my own and also had received a good walk through by my salesman. But, as I explained, there is always something worth learning but wanted to hold off doing so until I came in for the car’s first service appointment. Well, anyway, when I knew I was coming in, I called and asked to schedule on the day the car was being serviced. Never got an answer back. 2). At the completion of the service appointment - I went to pick up my keys and pay for a wind deflector and install fee, no problem, I expected that. What I didn’t expect was to be billed for was cars’ first oil change. Sorry, I’ve had new cars and within the warranty period I’ve never paid for an oil change. I do understand synthetic is usually changed at 10K miles and my car was a little under 5K on the day of service. The car was in because of a recall notice. Well, it’s probably my fault for asking for the oil change but it would have been nice to have been reminded about how often the oil should be changed and had the opportunity to reconsider my request. BUT, it does bring up a question: is maintenance including oil change included within the 36 month warranty period? More

by George-kimball Verified Customer Verified Customer

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Great service and very informative before anything was done. Definitely recommend for all your Subaru needs. done. Definitely recommend for all your Subaru needs. More

by jcassie4 Verified Customer Verified Customer

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