Brianna Williams | Page 10

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I’m very sorry to hear that your repair took longer than expected and that it felt like there wasn’t urgency in getting your vehicle back to you. That’s not the experience we want for any of our customers. I would really appreciate the chance to review what happened and make this right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so I can personally ensure your concerns are addressed. Thank you again for bringing this to my attention. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience and that the snacks, drinks, and treat bags made the kids happy that always makes our day! Our team at Gordie Boucher Ford of Kenosha works hard to create a friendly, welcoming atmosphere for the whole family. We love having you here and can’t wait to see you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you’ve been happy with your visits and that our team has been friendly and helpful every step of the way. At Gordie Boucher Ford of Kenosha, we’re committed to providing a positive, stress-free experience you can feel confident in. We truly appreciate your trust and look forward to continuing to take great care of you! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re thrilled to hear you’re impressed with our new Gordie Boucher Ford of Kenosha location and that our team’s positive attitude stood out during your visit. We’re proud of our new facility and even prouder of the people who make every customer feel welcome. We truly appreciate your feedback and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear that our team took great care of your car and provided efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to making every visit easy and professional. We appreciate your trust and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re thrilled to hear that you’ve consistently enjoyed the service and hospitality from our team at Gordie Boucher Ford of Kenosha. We’re also glad you noticed the cookies are back they’re a customer favorite! We appreciate your loyalty and look forward to continuing to make every visit a great one. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re so glad to hear that you always enjoy visiting Gordie Boucher Ford of Kenosha and appreciate our friendly, informative staff. Providing great service and fair pricing is what we strive for every day. We truly value your loyalty and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay during your recent oil change visit. You’re absolutely right—when an appointment is scheduled in advance, we should have all necessary materials ready upon your arrival. At Gordie Boucher Ford of Kenosha, we take full responsibility for this oversight and are working with our team to ensure proper inventory preparation moving forward. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you were pleased with both the timeliness and quality of service. Our team at Gordie Boucher Ford of Kenosha takes pride in keeping customers informed and ensuring every visit is a pleasant experience. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. We sincerely apologize that your recent visit didn’t meet the level of thoroughness and communication you’ve come to expect from us. At Gordie Boucher Ford of Kenosha, every customer should receive a complete inspection and service video, and it’s clear we missed the mark this time. We’d like the opportunity to review your visit and make it right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so we can ensure your vehicle receives the attention and transparency you deserve. We appreciate your feedback and the chance to regain your confidence. Sal Pappalardo General Manager