Jessica Beesley

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found our dealership clean and that our team kept you informed throughout your service visit. That’s exactly the experience we strive to provide. We also appreciate your feedback regarding the arrival process. We’ll make sure our team does a better job explaining where to pull in for service so your next visit is even smoother. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found the valet service convenient and that our team, including Sam, was helpful and easy to work with over the phone. That’s exactly the level of service we strive to provide. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you bringing this to our attention. I’m very sorry to hear about your experience. Being spoken to in a way that felt disrespectful and not being properly informed about the time your service would take is not acceptable, and I understand how frustrating it must have been to miss work because of it. I’m also concerned to hear about the washer spray issue after your visit. Whether related or not, that’s something we would absolutely want to take a closer look at for you. This is not the level of communication or service we strive to provide at Gordie Boucher Ford of Kenosha, and I would appreciate the opportunity to make this right. Please reach out to me directly @ sal.pappalardo@boucher.com at your convenience so I can personally look into your visit and work toward a resolution. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great service experience and that Jessica took excellent care of you. It’s also great to know Kevin and our shuttle service made things even more convenient by getting your vehicle back home. That level of customer care and convenience is exactly what we strive to provide. We look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna always takes great care of you and is able to accommodate your schedule, especially for last-minute service. That level of flexibility and customer care is exactly what we strive to provide. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thank you again for your loyalty and for trusting us with all of your vehicles. We look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear we were able to take care of your RV and that everything went great. That’s exactly the level of service we strive to provide. Your recommendation means a lot to us thank you again, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear everything was on time and that our team was professional and polite throughout your visit. It’s great to know Jessica helped make you feel comfortable and guided you through the process that’s exactly the experience we strive to provide. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review—we truly appreciate your continued trust in our team at Gordie Boucher Ford of Kenosha. It’s great to hear that Mike kept you informed every step of the way and made the repair process smooth. Clear communication makes all the difference. We’re also glad Drew continues to take such great care of your SUV “magician” is a great way to describe it! Keeping your vehicle running at its best is exactly what we strive for. And it means a lot to hear that Tristen is still making sure you’re well taken care of, even years after your purchase. That kind of long-term relationship is what we’re all about. Thank you again for your kind words about our team. We truly appreciate your support and look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We’re glad to hear that Jessica and the service team at Gordie Boucher Ford of Kenosha were able to make your visit easier by offering our pick-up and delivery service. We know how busy schedules can be, so providing vehicle pickup and return for Ford service appointments is one way we try to make maintaining your vehicle as convenient as possible. It’s great to hear that the service helped save you the hassle of arranging rides. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we’ll be sure to share your kind words with Jessica and our Ford service team. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Jessica kept you informed and updated on the status of your vehicle throughout your service visit. Providing clear communication and helpful support is something our service team takes great pride in. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha