Jessica Beesley

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re thrilled to hear Jessica provided one of the best service experiences you’ve had and went above and beyond to work with the warranty company on your behalf. Navigating vehicle warranty repairs can sometimes be challenging, and having someone who communicates, advocates for you, and keeps the process moving can make all the difference. We’re proud to hear Jessica and our service team at Gordie Boucher Ford of Kenosha provided the top-notch experience you deserve. We truly appreciate you trusting our Ford service department with your vehicle and look forward to helping you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re thrilled to hear Tristen, Matt, and Jessica went above and beyond and exceeded your expectations during your service visit. At Gordie Boucher Ford of Kenosha, our goal is to provide exceptional Ford service with great communication, quality workmanship, and a team that genuinely cares about taking care of you and your vehicle. We especially appreciate hearing that you continue to choose us for your vehicle service, and we’re grateful for your trust and loyalty. We look forward to providing you with another great experience on your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review and recommendation! We’re thrilled to hear your experience at Gordie Boucher Ford of Kenosha was flawless from start to finish and that our team made you feel welcome with friendly, professional service. Whether you’re visiting us to purchase a new or used vehicle or for Ford service and maintenance, our goal is to make every experience easy, comfortable, and enjoyable. We truly appreciate you recommending our dealership to others and look forward to helping you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We’re thrilled to hear that Jessica’s help made servicing your Ford F-150 easy and straightforward. It’s great to know our team has consistently delivered a positive experience. We look forward to assisting you again soon. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica went above and beyond to provide you with a professional, considerate, and exceptional service experience. Delivering outstanding customer care and making every visit as smooth and enjoyable as possible is exactly what we strive for every day. We'll be sure to share your kind words with Jessica and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I'm sorry to hear your recent service experience did not meet your expectations. I understand how frustrating it is to be without your vehicle for an extended period, especially when you expected an oil change to be completed along with diagnosing the warning lights. I also apologize that our communication throughout the repair process fell short. Keeping our customers informed every step of the way is something we take seriously, and it's clear we missed the mark during your visit. I'd appreciate the opportunity to learn more about your experience and review what happened. Please email me directly at sal.pappalardo@boucher.com, and I'll personally look into your repair and discuss your concerns with Jessica and our Service Team. Thank you for bringing this to my attention, and I hope we have the opportunity to restore your confidence in Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica, Randy, and our Service Team have provided you with a great service experience. It's wonderful to know you've found our shuttle service convenient and that our Mobile Service Team was able to complete your recall right in your driveway. Providing flexible service options, expert vehicle maintenance, and exceptional customer care is exactly what we strive for every day. We'll be sure to share your kind words with Jessica, Randy, and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored to hear about your experience and truly appreciate your support of Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica, Sam, and our team went above and beyond to provide an outstanding experience. Delivering exceptional customer service and making every visit enjoyable is exactly what we strive for every day—and we're glad you enjoyed the cookies too! We’ll be sure to share your kind words with Jessica and Sam. Thank you for your recommendation and for trusting Gordie Boucher Ford of Kenosha. We look forward to assisting you with all of your future vehicle sales and service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience, Donna, and thank you for choosing Gordie Boucher Ford of Kenosha. We're glad to hear Jessica and our support team provided a great service experience. Delivering friendly customer care, quality vehicle maintenance, and the little extras like fresh cookies and a complimentary car wash are all part of making every visit enjoyable. We'll be sure to share your kind words with Jessica and our team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to seeing you at your next service visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored to have earned your continued trust and truly appreciate you taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica and our Service Team continue to provide a wonderful experience from start to finish. Delivering friendly, accommodating customer service and quality vehicle maintenance is exactly what we strive for every day. Your loyalty means a great deal to us, and we're grateful to have earned your business. We'll be sure to share your kind words with Jessica and the entire Service Team. Thank you again for choosing Gordie Boucher Ford of Kenosha, and we look forward to serving you for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha