Jessica Beesley

Gordie Boucher Ford of Kenosha responded

Thank you for the five-star review. We’re pleased Jessica took such good care of your Ford Edge, and we appreciate your loyalty since you first bought it. We look forward to servicing your Edge again soon. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Greetings, we appreciate you sharing your experience with your Lincoln MKC service. We’re glad the video updates and valet assistance were helpful and that Jessica kept you informed. We look forward to welcoming you back soon. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re happy to hear Jessica took the time to explain everything thoroughly and address your concerns with care. At Gordie Boucher Ford of Kenosha, clear communication and attentive service are very important to us. We truly appreciate your feedback and look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found our dealership clean and that our team kept you informed throughout your service visit. That’s exactly the experience we strive to provide. We also appreciate your feedback regarding the arrival process. We’ll make sure our team does a better job explaining where to pull in for service so your next visit is even smoother. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found the valet service convenient and that our team, including Sam, was helpful and easy to work with over the phone. That’s exactly the level of service we strive to provide. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you bringing this to our attention. I’m very sorry to hear about your experience. Being spoken to in a way that felt disrespectful and not being properly informed about the time your service would take is not acceptable, and I understand how frustrating it must have been to miss work because of it. I’m also concerned to hear about the washer spray issue after your visit. Whether related or not, that’s something we would absolutely want to take a closer look at for you. This is not the level of communication or service we strive to provide at Gordie Boucher Ford of Kenosha, and I would appreciate the opportunity to make this right. Please reach out to me directly @ sal.pappalardo@boucher.com at your convenience so I can personally look into your visit and work toward a resolution. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great service experience and that Jessica took excellent care of you. It’s also great to know Kevin and our shuttle service made things even more convenient by getting your vehicle back home. That level of customer care and convenience is exactly what we strive to provide. We look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna always takes great care of you and is able to accommodate your schedule, especially for last-minute service. That level of flexibility and customer care is exactly what we strive to provide. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thank you again for your loyalty and for trusting us with all of your vehicles. We look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear we were able to take care of your RV and that everything went great. That’s exactly the level of service we strive to provide. Your recommendation means a lot to us thank you again, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear everything was on time and that our team was professional and polite throughout your visit. It’s great to know Jessica helped make you feel comfortable and guided you through the process that’s exactly the experience we strive to provide. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha