Brianna Williams | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re happy to hear that your visit was excellent and that you stayed well-informed on your truck’s progress throughout the service. Providing clear updates and a comfortable waiting area with plenty of coffee and snacks is all part of the experience we want our customers to enjoy at Gordie Boucher Ford of Kenosha. We appreciate you choosing us and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re glad to hear that our team was attentive and accommodating throughout your service visit. Keeping you informed and recommending only the necessary repairs and upgrades is exactly the level of honesty and transparency we aim to deliver at Gordie Boucher Ford of Kenosha. We truly appreciate your feedback and are happy to know the experience was well appreciated. We look forward to serving you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re thrilled to hear that our team was friendly and completed your service in a timely manner. Providing a smooth, positive experience is always our goal at Gordie Boucher Ford of Kenosha. We truly appreciate your trust and are happy to hear you’ll be returning. We look forward to serving you again on your next visit! General Manager Sal Pappalardo

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re so glad to hear that you were greeted with kindness and that our team provided clear communication every step of the way. Establishing a realistic timeline and delivering your vehicle ahead of schedule is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate you trusting us with your vehicle, and we look forward to helping you again at your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I’m very sorry to hear that your repair took longer than expected and that it felt like there wasn’t urgency in getting your vehicle back to you. That’s not the experience we want for any of our customers. I would really appreciate the chance to review what happened and make this right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so I can personally ensure your concerns are addressed. Thank you again for bringing this to my attention. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience and that the snacks, drinks, and treat bags made the kids happy that always makes our day! Our team at Gordie Boucher Ford of Kenosha works hard to create a friendly, welcoming atmosphere for the whole family. We love having you here and can’t wait to see you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you’ve been happy with your visits and that our team has been friendly and helpful every step of the way. At Gordie Boucher Ford of Kenosha, we’re committed to providing a positive, stress-free experience you can feel confident in. We truly appreciate your trust and look forward to continuing to take great care of you! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re thrilled to hear you’re impressed with our new Gordie Boucher Ford of Kenosha location and that our team’s positive attitude stood out during your visit. We’re proud of our new facility and even prouder of the people who make every customer feel welcome. We truly appreciate your feedback and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear that our team took great care of your car and provided efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to making every visit easy and professional. We appreciate your trust and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re thrilled to hear that you’ve consistently enjoyed the service and hospitality from our team at Gordie Boucher Ford of Kenosha. We’re also glad you noticed the cookies are back they’re a customer favorite! We appreciate your loyalty and look forward to continuing to make every visit a great one. Sal Pappalardo General Manager