Brianna Williams | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that our team was friendly and easy to work with, and that Mike took the time to thoroughly explain what was happening with your vehicle. Clear communication and trust are important to us, and it’s great to know that made a difference. Thank you for the recommendation and for choosing Gordie Boucher Ford of Kenosha. We look forward to helping you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re glad we could get you in without an appointment to replace your battery and make things even easier with our free Pick-Up & Delivery service. Providing fast, convenient, and reliable service is exactly what we aim for at Gordie Boucher Ford of Kenosha.Thank you for choosing us we look forward to helping you again whenever you need service! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re happy to hear that your service was quick and that our team was polite and thorough in explaining everything. Clear communication and efficient service are exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for the encouragement we appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing 5-star review! ⭐ We’re so happy to hear that our team was helpful, knowledgeable, and welcoming and that your appointment went exactly as promised. It’s great to know you were able to learn about benefits you hadn’t been taking advantage of, and that everything was completed on time and without a hitch. And of course, we love that you enjoyed the chocolate chip cookies and popcorn the perfect finishing touch! 😄 Thank you for choosing Gordie Boucher Ford of Kenosha. We truly appreciate your kind words and look forward to delivering another 5-star experience next time! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re thrilled to hear that you consistently receive exceptional service and find our staff friendly and efficient. The text and video progress updates are designed to keep you informed every step of the way, and we’re glad you find them helpful. Thank you for choosing Gordie Boucher Ford of Kenosha we look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re glad to hear you enjoyed the friendly, professional atmosphere and our excellent facility. A no-pressure experience with a helpful salesperson is exactly what we strive for at Gordie Boucher Ford of Kenosha and we’re happy the coffee station helped make your visit even better! Thank you for choosing us. We look forward to welcoming you back again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear you enjoyed our new facility and found the technician video helpful. Providing clear insight into what we see during the inspection along with an easy, in-and-out service experience is exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for choosing us, and we look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that your service was completed in one day and that everything was explained clearly and understandably. Taking the time to make sure our customers feel informed and confident in their vehicle’s care is a top priority at Gordie Boucher Ford of Kenosha. We appreciate you choosing us and look forward to serving you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback and for recognizing our great customer service. We’re glad to hear you felt well informed throughout the inspection and service process clear communication is very important to us. We do apologize for the longer than expected wait time during your oil change. While we always aim to stay on schedule, we understand that nearly two hours is longer than ideal, especially with an early appointment. Your comments will be shared with our service team so we can continue improving efficiency and appointment flow. We appreciate your business and your honest feedback, and we hope to provide an even smoother and faster experience on your next visit to Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager