Brianna Williams | Page 5

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, Keegan. I’m very sorry to hear the issue was not fully resolved and that the panel came off while driving that’s definitely concerning and not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. While we’re glad we could provide the convenience of Mobile Service at your home, the repair should have been completed properly the first time, and I understand your frustration. I would appreciate the opportunity to personally look into this and make sure the issue is corrected the right way. Please reach out to me directly at your convenience to sal.pappalardo@boucher.com so we can coordinate next steps and get this taken care of for you. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna always takes great care of you and is able to accommodate your schedule, especially for last-minute service. That level of flexibility and customer care is exactly what we strive to provide. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thank you again for your loyalty and for trusting us with all of your vehicles. We look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a friendly and seamless experience, and that Brianna took the time to walk you through everything clearly. That’s exactly the kind of service we strive to provide. We appreciate you choosing us and look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Brianna and our service team provided a professional and enjoyable experience during your visit. And we have to agree—Barb’s chocolate chip cookies are a favorite for many of our customers! Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to seeing you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Anthony! We're glad to hear Brianna and our concierge team greeted you with kindness and professionalism from the moment you arrived and helped make your service visit a great experience. Providing excellent customer service throughout the dealership is something our team takes great pride in. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Brianna provided excellent service and that you enjoyed receiving the service video updates showing the progress on your vehicle. Keeping our customers informed during their service visit is very important to us. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Brianna provided great customer service and kept you informed throughout your service work. It's also great to know our team was able to accommodate your work schedule and make your service visit convenient. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Brianna provided professional and knowledgeable service and helped make scheduling your service visit easy. It's also great to know you enjoyed the waiting area and had a pleasant experience with our team. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Elijah took great care of you during your oil change and tire rotation. Our service team at Gordie Boucher Ford of Kenosha works hard to make every service visit smooth and efficient. We truly appreciate your feedback and look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha