Brianna Williams | Page 8

Gordie Boucher Ford of Kenosha responded

THANK YOU for the 5-STAR REVIEW! ⭐ We’re thrilled to hear that you received excellent service and truly appreciate your recommendation. Brianna and our entire team at Gordie Boucher Ford of Kenosha are committed to providing friendly, helpful, and customer focused support, and it’s great to know your experience reflected that. Thank you for the kind words and for choosing us we look forward to serving you again and continuing to deliver the best service every time you visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. We’re glad to hear that everything went great with Brianna she’ll be happy to know she made a positive impact on your visit. We also appreciate your note about having multiple people communicating with you throughout the process. We understand how important consistency is, and your preference for a single point of contact from start to finish is valuable feedback. We’ll review this internally to help streamline communication and make future visits even smoother. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to serving you again with an even better experience next time. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear that Brianna was effective and kept you informed every step of the way communication is a big priority for us. We’re also thrilled that you enjoyed our free Pick-Up & Delivery service. Convenience matters, and we’re happy to provide a service that keeps you coming back. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to assisting you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad to hear that our team treated you kindly and took the time to explain everything that was done to your vehicle. The inspection video is a great way to provide transparency, and we’re happy to know you found it helpful. We truly appreciate your trust and your willingness to recommend us to friends and family means a lot. Thank you again for choosing Gordie Boucher Ford of Kenosha. Have an awesome day, and we look forward to seeing you next time! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re happy to hear that your visit was excellent and that you stayed well-informed on your truck’s progress throughout the service. Providing clear updates and a comfortable waiting area with plenty of coffee and snacks is all part of the experience we want our customers to enjoy at Gordie Boucher Ford of Kenosha. We appreciate you choosing us and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re glad to hear that our team was attentive and accommodating throughout your service visit. Keeping you informed and recommending only the necessary repairs and upgrades is exactly the level of honesty and transparency we aim to deliver at Gordie Boucher Ford of Kenosha. We truly appreciate your feedback and are happy to know the experience was well appreciated. We look forward to serving you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re thrilled to hear that our team was friendly and completed your service in a timely manner. Providing a smooth, positive experience is always our goal at Gordie Boucher Ford of Kenosha. We truly appreciate your trust and are happy to hear you’ll be returning. We look forward to serving you again on your next visit! General Manager Sal Pappalardo

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re so glad to hear that you were greeted with kindness and that our team provided clear communication every step of the way. Establishing a realistic timeline and delivering your vehicle ahead of schedule is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate you trusting us with your vehicle, and we look forward to helping you again at your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. I’m very sorry to hear that your repair took longer than expected and that it felt like there wasn’t urgency in getting your vehicle back to you. That’s not the experience we want for any of our customers. I would really appreciate the chance to review what happened and make this right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so I can personally ensure your concerns are addressed. Thank you again for bringing this to my attention. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience and that the snacks, drinks, and treat bags made the kids happy that always makes our day! Our team at Gordie Boucher Ford of Kenosha works hard to create a friendly, welcoming atmosphere for the whole family. We love having you here and can’t wait to see you again! Sal Pappalardo General Manager