Service was great and completed in one day.
Everything was explained so that I could understand it.
Everything was explained so that I could understand it.
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by country_girl
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Dec 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great 5-star review! We’re glad to hear that your service was completed in one day and that everything was explained clearly and understandably. Taking the time to make sure our customers feel informed and confident in their vehicle’s care is a top priority at Gordie Boucher Ford of Kenosha. We appreciate you choosing us and look forward to serving you again on your next visit!
Sal Pappalardo
General Manager
Great customer service, however 2 hours for an oil change
was a bit long. I was kept well informed on the inspection and work. I arrived for an 8:30 am appointment and didn’t leave until almost 11:00 am.
was a bit long. I was kept well informed on the inspection and work. I arrived for an 8:30 am appointment and didn’t leave until almost 11:00 am.
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by Jak9989
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Dec 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your feedback and for recognizing our great customer service. We’re glad to hear you felt well informed throughout the inspection and service process clear communication is very important to us. We do apologize for the longer than expected wait time during your oil change. While we always aim to stay on schedule, we understand that nearly two hours is longer than ideal, especially with an early appointment. Your comments will be shared with our service team so we can continue improving efficiency and appointment flow. We appreciate your business and your honest feedback, and we hope to provide an even smoother and faster experience on your next visit to Gordie Boucher Ford of Kenosha.
Sal Pappalardo
General Manager
Everyone at Gordie is very helpful and answers all my
questions. Always a great experience and know I'll get the absolute best service for my car
questions. Always a great experience and know I'll get the absolute best service for my car
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by skoshimo
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Dec 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful 5-star review! We’re so glad to hear that everyone at Gordie Boucher Ford of Kenosha is helpful and takes the time to answer all of your questions. Providing consistent, top-quality service you can trust is exactly what we strive for, and it’s great to know you always have a positive experience with us. Thank you for choosing us to take care of your car we look forward to serving you again!
Sal Pappalardo
General Pappalardo
You tried to get out of rotating our tires and you
wouldn't honor a $25 coupon you sent us.
wouldn't honor a $25 coupon you sent us.
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by katkinson3
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Dec 11, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your feedback and we sincerely apologize for your experience. You should never feel that we are unwilling to perform a service like a tire rotation or that we won’t honor a coupon we sent you. That’s not the standard we hold ourselves to, and we appreciate you bringing it to our attention. We would like the opportunity to make this right for you immediately.
Please contact myself Sal Pappalardo, General Manager, at 262-697-0700 so we can properly address the issue, honor your offer, and ensure you receive the level of service you deserve. Thank you again for letting us know your experience matters, and we’re committed to correcting this for you.
Sal Pappalardo
General Manager
The Service was excellent.
Thank you for taking care of my vehicle. Your building looks very clean and very nice.
Thank you for taking care of my vehicle. Your building looks very clean and very nice.
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by EAVES
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the excellent 5-star review! We’re thrilled to hear that you received excellent service and felt confident in the care of your vehicle. We also appreciate the kind words about our clean and beautiful facility we work hard to ensure the experience is comfortable from the moment you arrive. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to serving you again at your next visit!
Sal Pappalardo
General Manager
Always professional and kind.
Service makes the experience easy with picking up the car, performing maintenance, communication and returning car back to us.
Service makes the experience easy with picking up the car, performing maintenance, communication and returning car back to us.
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by Mhpyott
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful 5-star review! We’re so glad to hear that our team continues to provide professional, kind, and seamless service. From Pick-Up & Delivery to clear communication and timely maintenance, we’re committed to making the entire experience as easy and stress-free as possible. Thank you again for choosing Gordie Boucher Ford of Kenosha we look forward to assisting you on your next visit!
Sal Pappalardo
General Manager
Ever since I purchased my vehicle here, they have been
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
When I had an issue recently with lug nuts and tires, they went over and above to resolve the issue. I highly recommend them for any service needs. They will meet any price for tires and also offer included tire rotations. .And, if you have a nail in your tire, they will fix it for free. Belal, the Service manager especially amazing.
For any sales questions, my sales Rep Scott goes over and above to meet any questions or needs that I may have.
The Ford app is great too for more savings with points towards future parts and service needs.
Calling you to offer free pickup and delivery for your service, priceless!!! It truly makes me feel special.
And when they were delivering my car back to me, the driver noticed a vibration when braking and suggested I have my rotors, checked, and sure enough, they needed to be replaced. How great is it that everyone in the company cares and is extremely knowledgeable.
Kathy Edwards
More
by Kathy7605
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Kathy, thank you for the phenomenal 5-star review! We truly appreciate your continued trust since purchasing your vehicle with us. It’s amazing to hear that our after-purchase support, including The Works package, pricing on tires, and complimentary tire repairs and rotations, has made your ownership experience smooth and affordable. Belal will be thrilled to know his dedication made such a difference and Scott will love hearing that he continues to go above and beyond for all your sales questions and needs. We’re also glad you’re enjoying the FordPass app and the added savings it provides! Our free Pick-Up & Delivery service is designed to make life easier, and we’re happy you feel valued and cared for. And kudos to our delivery driver for spotting that brake vibration our team takes pride in paying attention to every detail to keep you safe on the road. Kathy, thank you again for sharing such a wonderful recommendation and for being part of the Gordie Boucher Ford of Kenosha family. We look forward to taking great care of you for many miles to come!
Sal Pappalardo
General Manager
They changed my appointment and got me in so I could turn
back around and make my trip this weekend
back around and make my trip this weekend
More
by RLofgren0
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great 5-star review! We’re happy we could adjust your appointment and get you in quickly so you could stay on schedule for your trip this weekend. Flexibility and timely service are important and we’re glad we could help make everything work smoothly for you. Thanks again for choosing Gordie Boucher Ford of Kenosha. Safe travels, and we look forward to seeing you next time!
Sal Pappalardo
General Manager
The best experience I have had at any dealership I have
dealt with thus far
dealt with thus far
More
by djfarinosi
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the incredible 5-star review! We’re honored to hear that this was the best experience you’ve had at any dealership so far! Delivering exceptional customer service and a smooth, stress-free visit is exactly what we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust and look forward to continuing to provide the best experience every time you’re here. Thank you for choosing us!
Sal Pappalardo
General Manager
Execrable customer service Would highly recommend this
dealership Keep up the great service thanks for the best service
dealership Keep up the great service thanks for the best service
More
by bobaci
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Williams
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
THANK YOU for the 5-STAR REVIEW! ⭐
We’re thrilled to hear that you received excellent service and truly appreciate your recommendation. Brianna and our entire team at Gordie Boucher Ford of Kenosha are committed to providing friendly, helpful, and customer focused support, and it’s great to know your experience reflected that. Thank you for the kind words and for choosing us we look forward to serving you again and continuing to deliver the best service every time you visit!
Sal Pappalardo
General Manager
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