Brice Gray | Page 2

Josh makes me Happy Happy Happy Great Service I love prepaid maintenance and tire and rim warranty. I also have exten d Warranty and Gap. A great place to visit. Always everyone is m Great Service I love prepaid maintenance and tire and rim warranty. I also have exten d Warranty and Gap. A great place to visit. Always everyone is most friendly. I love 💗 the courstey and friendly smiles. Great job. More

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Excellent Customer Service My buying experience with Mercedes-Benz of Baton Rouge was exceptional and a smooth process. I’m extremely satisfied with the professionalism, friendl My buying experience with Mercedes-Benz of Baton Rouge was exceptional and a smooth process. I’m extremely satisfied with the professionalism, friendliness and customer service. More

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Easies Buying Experience I found the vehicle I wanted in an online search. I did all of the paperwork prior to traveling out of state to pick up the vehicle. I worked with thr I found the vehicle I wanted in an online search. I did all of the paperwork prior to traveling out of state to pick up the vehicle. I worked with three people at MBOBR and they were each fantastic. Garry helped me initially with info, Brice took over with finalizing the purchase and Shannon took care of the financing. When I arrived at the dealership everything went super fast and I was back on the road with my new car in half an hour. Couldn’t have been easier. More

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Great purchase The music on the stereo in the showroom was really understand nerving. Not your typical and comforting music. But overall a good experience once got The music on the stereo in the showroom was really understand nerving. Not your typical and comforting music. But overall a good experience once got out of the showroom More

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Brice Gray Rocks He went above & beyond to place me in my Benz with a low interest rate & monthly payment...here on out it's Mercedes B #🌟👍 job!!! He went above & beyond to place me in my Benz with a low interest rate & monthly payment...here on out it's Mercedes B #🌟👍 job!!! More

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poor customer service This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Tim This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Timothy "Scott" McDaniel over 5 times and he has not called me back once. I drove from Houston TX to buy a 2017 Sprinter passenger van for my company from Mercedes Benz of Baton Rouge the sales process went smoothly but the after sale was truly Awful! After I picked up the van and asked my salesman person to see if he could check on the price for a rear backup camera he never called or texted back so I decided to get it done Here in Houston, then after a few months my temp tag expired so I called my salesman again and ask him what is going on with my Plates he said he would check on it so he calls back and said they would need a state inspection from Texas to finish the paperwork because they could not use the LA state inspection for Texas which I understood, on the following day I had the state inspection done and mailed it back to them the same day, once they received it they sent me an email stating that I took to long to send them the state inspection sheet and that the DMV was charging me a late penalty of $362.50 now they are telling me that I would have to pay this fee first before I can get my plates even though they charged me for a State inspection and they NEVER made me aware that I had to get one in Texas, NOW since they dropped the ball "lets make the consumer pay for it" attitude seems to be the the company way of doing business. I should not pay for something that they did NOT make me aware of at the time of purchase or the 3 months after the sale. I will continue to contact the sales manger hopefully he will return my call. More

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MB of BR Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and knowledgeable. I never felt rushed or pressured as a female consumer. More

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Amazing The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is be The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is beyond amazing. An amazing five stars to my sales representative Brice Gray. Thank You Mercedes Benz of Baton for an amazing deal on amazing vehicle. Sincerely Haleem Shehadeh More

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Good folks at this Dealership Was a pleasant deal and easy to work with on the new 2018 GLC 300 Brice made sure everything went well . Shannon was just a doll to work with and expl Was a pleasant deal and easy to work with on the new 2018 GLC 300 Brice made sure everything went well . Shannon was just a doll to work with and explained everything in detail . Would buy again at this Dealership . More

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Safety recall Treated with respect by each person l Interacted with. Room very comfortable. When my sister took her Lexus in they Washed her car so I expected Treated with respect by each person l Interacted with. Room very comfortable. When my sister took her Lexus in they Washed her car so I expected a car wash😀😀 More

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