Brittany Elkins

Communicating with these guys is difficult at times. For example, I purchased for our 2024 Camry the mid guards. Their quote to install was in my opinion outrageous. So I decided to install them myself. For example, I purchased for our 2024 Camry the mid guards. Their quote to install was in my opinion outrageous. So I decided to install them myself. When I went to pick them up they had placed them in the shop and assigned them to be installed. It’s like you talk to them, they hang up and disregarded everything I said. The sales experience wasn’t much different. More

by superlow2015 Verified Customer Verified Customer

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Service appointments are easy to make and flexable, customer Service representatives kept me informed on the length of service and situations if necessary. Will return as long as service remains good customer Service representatives kept me informed on the length of service and situations if necessary. Will return as long as service remains good. More

by Kevin Verified Customer Verified Customer

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Always great customer service, reliable, and pretty quick turn over on your service from my experience as well. Would highly recommend them to service your vehicle. turn over on your service from my experience as well. Would highly recommend them to service your vehicle. More

by Chelsea Verified Customer Verified Customer

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Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More

by Steven Verified Customer Verified Customer

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Great place to buy a new or used car. Service is excellent and they always make me feel like they are glad I am there. Customer Service!!!! Service is excellent and they always make me feel like they are glad I am there. Customer Service!!!! More

by Krista Verified Customer Verified Customer

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Found the problem and fixed it quickly and very affordable. Great Service Friendly and easy to book appointment affordable. Great Service Friendly and easy to book appointment More

by zness Verified Customer Verified Customer

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The person that checked me in and assisted me was great. I truly appreciated her. I truly appreciated her. More

by m.d.jackson Verified Customer Verified Customer

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Super job and thank you, all around great experience, everyone was so friendly and focused. everyone was so friendly and focused. More

by jimfsmith1954 Verified Customer Verified Customer

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I think more could be done to limit the number of visits. If tores are bad a mileage check, then install them don't wait for another appointment. Also, communication could be clearer so owners understand wha If tores are bad a mileage check, then install them don't wait for another appointment. Also, communication could be clearer so owners understand what is needed and explained until customer understands. More

by NORTHSLOPEFORESTRY Verified Customer Verified Customer

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Always very professional, efficient and friendly. Love going there! I have bought a vehicle there and get maintenance done there. Love going there! I have bought a vehicle there and get maintenance done there. More

by DREESE0 Verified Customer Verified Customer

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